Bilingual Outlet Manager: Lead Service & Operations

DiYi TCM; Singapore; On-site; SGD 47,000 - 78,000; Full time

Benefits offered by this job

Salary scheme

Meal allowance

Performance bonus

Medical benefits

Workers’ insurance

Long service award

Leave benefits

Career development

Comfortable environment

Job summary

DiYi TCM is seeking a Store Manager in Singapore to lead daily operations, supervise frontline staff, and ensure top-tier customer service. You will implement company policies, train staff, and drive sales while maintaining high standards of hygiene and safety.

Ideal candidates possess strong leadership, multitasking, and communication skills, with experience in retail or wellness settings. This full-time role requires weekday and weekend retail hours and a commitment to excellence.

Qualifications

• Leadership and people management experience in a fast-paced, retail/clinic environment.
• Strong customer service orientation with ability to handle diverse clients.
• Proficient in MS Office (Word, Excel, PowerPoint) for reporting and scheduling.
• Able to communicate with English and Chinese speaking customers.
• Retail/store management experience is a plus.

Responsibilities

• Manage day-to-day work activities and staff scheduling to ensure proper coverage.
• Communicate and enforce policies and procedures.
• Train and certify staff; ensure tools and equipment are available.
• Oversee outlet operations for efficiency and service quality.
• Drive and exceed store targets; provide excellent customer service.
• Lead frontline staff and conduct briefings on procedures and policies.
• Evaluate sales and performance of frontline staff; promote growth.

Skills

Leadership

People management

Customer service

Multitasking

MS Office

Bilingual English/Chinese

Job description

DiYi TCM is seeking a Store Manager in Singapore to lead daily operations, supervise frontline staff, and ensure top-tier customer service. You will implement company policies, train staff, and drive sales while maintaining high standards of hygiene and safety.

Ideal candidates possess strong leadership, multitasking, and communication skills, with experience in retail or wellness settings. This full-time role requires weekday and weekend retail hours and a commitment to excellence.