Outlet Operations Lead | Customer-Centric Store Manager

Nurture Living; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Meal allowance

Transport allowance

Annual bonus

Medical benefits

Workers’ insurance

Long service award

Leave benefits

Career development

Comfortable work environment

Job summary

Nurture Living is seeking a Store Manager to oversee day-to-day store operations in Singapore, ensuring excellent customer service and efficient coverage of shifts. You will lead frontline staff, enforce policies, and drive sales targets while maintaining compliance with hygiene and safety regulations.

Fluent English and Chinese communication is required to consult with customers about treatments and product recommendations.

Qualifications

• Good interpersonal and communication skills.
• Strong leadership and people management.
• Able to manage multiple priorities in a fast-paced work environment.
• Proficient in Microsoft Office software.
• Managers specializing in Sales - Retail / General, Spa and Wellness would be a plus

Responsibilities

• Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work.
• Communicate and enforce policies and procedures.
• Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job.
• Oversee the daily operations of outlet for efficient operations.
• Ensure good and prompt service to satisfy customers' needs.
• Ensure outlet compliance to all authority regulations including hygiene, cleanliness, and workplace safety guidelines.
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory control.
• Drive & exceed individual & store targets.
• Provide excellent customer service.
• Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies.
• Evaluate sales and work performance of frontline staff.
• Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge.
• Guiding and training new staff members to promote internal growth

Skills

Interpersonal skills

Leadership

Multitasking

MS Office

Bilingual English/Chinese

Job description

Nurture Living is seeking a Store Manager to oversee day-to-day store operations in Singapore, ensuring excellent customer service and efficient coverage of shifts. You will lead frontline staff, enforce policies, and drive sales targets while maintaining compliance with hygiene and safety regulations.

Fluent English and Chinese communication is required to consult with customers about treatments and product recommendations.