Outlet Operations Lead — Customer Experience & Efficiency

DOCSG PTE. LTD.; Singapore; On-site; SGD 36,000 - 71,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Skill development

Dynamic work environment

Staff discounts on meals

Job summary

DOCSG PTE. LTD. is seeking an Outlet Operations Manager to oversee day-to-day activities at the CBD location in Singapore. You will ensure smooth service, monitor standards, and address feedback to maintain high customer satisfaction.

You will manage inventory, control wastage and food costs, and ensure strict compliance with health and safety regulations while resolving staff and operational issues promptly.

Responsibilities

• Oversee day-to-day operations of the outlet to ensure smooth operations.
• Monitor service standards and address customer feedback to ensure satisfaction.
• Handle customer complaints and inquiries professionally, resolving issues quickly.
• Manage inventory levels to avoid over-ordering and stockouts.
• Monitor wastage and food costs to maintain profitability.
• Ensure compliance with health and safety regulations, including food hygiene and employee safety.
• Think on your feet to resolve staff, customer, or operational issues.

Skills

Customer service

Staff management

Inventory management

Cost control

Problem solving

Food safety

Job description

DOCSG PTE. LTD. is seeking an Outlet Operations Manager to oversee day-to-day activities at the CBD location in Singapore. You will ensure smooth service, monitor standards, and address feedback to maintain high customer satisfaction.

You will manage inventory, control wastage and food costs, and ensure strict compliance with health and safety regulations while resolving staff and operational issues promptly.