Outlet Manager

REFRESH GROUP PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A leading beauty clinic company in Singapore is seeking an experienced Clinic Manager to oversee operations, manage a dedicated sales team, and ensure customer satisfaction. Responsibilities include maintaining a clean and appealing environment, managing inventory, and addressing customer requests effectively. The ideal candidate will have at least one year of experience in a similar role and possess strong communication skills and a customer-focused approach.

Qualifications

• At least 1 year proven experience in managing a clinic/beauty salon or similar role.
• Knowledge of the best practices for running a clinic/beauty salon.
• Ability to handle customers' requests and complaints with grace.
• Professionalism, independent and initiative with strong self-motivation.

Responsibilities

• Keep the clinic/beauty salon organized, clean, and attractive to customers.
• Oversee the clinic/beauty salon sales team and staff members.
• Manage inventory by maintaining stock and purchasing new supplies.
• Greet incoming customers, answer phone calls, and address customer complaints.

Skills

Sales oriented

Customer focus

Excellent communication skills

Professionalism

Job description

Job Description

• At all times, to keep the clinic/beauty salon organized, clean, and attractive to customers.
• To oversee the clinic/beauty salon sales team and other staff members. This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, and designing work schedules.
• Oversee the clinic’s/beauty salon's inventory by maintaining stock and purchasing new supplies as needed.
• To greet incoming customers, answer phone calls, and address customer complaints. When customers are ready to check out, assistant outlet managers supervise the cashier to complete sales and collect payments.
• To achieve assigned target and goals set by company.
• Ensure cohesive and harmonious working environment at all level in order to achieve Staff Retention rate.

Job Requirements

• At least 1 year proven experience in managing a clinic/beauty salon or similar role
• Knowledge of the best practices for running a clinic/beauty salon
• Ability to handle customers' requests and complaints with grace
• Sales oriented and customer focus
• Professionalism, independent and initiative with strong self-motivation
• Excellent communication skills
• Positive thinking and attitude
• Ability to establish effective policies and procedures, and maintain high service delivery standards