Order Fulfilment Executive

FROSTS FOOD & BEVERAGE (PTE.) LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food and beverage company in Singapore is looking for an Order Fulfilment Executive to manage the sales order process and communicate with customers. This role involves retrieving messages, checking item availability, processing orders, and coordinating with the logistics team. Candidates should possess a diploma or equivalent, have strong communication skills, and experience with Microsoft Navision is a plus. Knowledge of the food industry is advantageous. Attention to detail and collaboration with the team are crucial.

Qualifications

• Good command of English and one other language.
• Ability to communicate in Mandarin will be an added advantage.

Responsibilities

• Interact with customers and manage sales order process.
• Check availability and suggest item replacements.
• Process orders and warehouse shipments.
• Handle customer inquiries and coordinate with sales team.

Skills

Attention to detail

Strong communication skills

Team collaboration

Education

Diploma or Degree or Equivalent

Tools

Microsoft Navision

Job description

As an Order Fulfilment Executive you will be interactingdirectly with our customers and be the Voice of the Customer within Frosts & Quix and manage the sales order process through to shipment.

Work location: Tuas and/or Bedok

As an Order Fulfillment Executive, your responsibilitieswill include:

• Retrieving email and WhatsApp messages, answering customer phone calls, and acknowledging customer emails.
• Checking the availability of ordered items. If items are unavailable, you must suggest an appropriate replacement to the customer.
• Process orders and warehouse shipments for food service or retail customers in our business central system.
• Print invoices and attach them to purchase orders.
• Applying for a gate pass or loading bay booking for delivery.
• Check the POD (Proof of Delivery) once the contractor returns the invoices for HD orders and highlights the log sheet.
• Working closely with the logistics team on stock availability, weight, and delivery timing.
• Processing returns for expired items in the BC system for Expired Stocks.
• Posting Van Sales Invoices daily.
• Attend to customer enquiries and forward this enquiry to the salesperson.
• Working closely with your team members of order fulfilment coordinators.

Qualifications:

• Diploma or Degree or Equivalent
• Good command of English and one other language
• Experience with Microsoft Navision will be an added advantage
• Ability to communicate in Mandarin will be an added advantage

Please note that your role will require attention to detail, strongcommunication skills, working collaboratively with your team of orderfulfilment coordinators, and various department teams.

Note: Salary commensurate with your experience. It will bean added advantage if you have knowledge in the food industry.