Order Fulfillment & Customer Care Specialist

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a customer-focused professional to manage end-to-end order processes and deliver excellent service. You will support resolution of complaints, maintain accurate records, and coordinate with internal teams to ensure smooth order fulfilment.

The role requires 2–3 years of relevant experience and a diploma or degree in a related field, with strong MS Office skills to enable efficient order management and reporting.

Qualifications

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline.
• 2-3 years of relevant experience in consumer goods, retail, wholesale or supply chain operations.
• Strong knowledge of customer service and end-to-end order management processes.

Responsibilities

• Ensure a high standard of customer satisfaction and service excellence.
• Support the team in resolving customer complaints and operational issues.
• Maintain accurate customer and order records.
• Assist with order amendments, cancellations and delivery adjustments.
• Monitor order status and follow up on outstanding deliveries.
• Coordinate with internal departments to ensure smooth order fulfilment.
• Process customer orders, order confirmations and delivery arrangements.
• Handle customer enquiries and provide timely, professional customer service.

Skills

Customer service

Order management

Communication

Education

Business Administration

Tools

Microsoft Outlook

Word

PowerPoint

Excel

Job description

PERSOL Singapore Pte Ltd is seeking a customer-focused professional to manage end-to-end order processes and deliver excellent service. You will support resolution of complaints, maintain accurate records, and coordinate with internal teams to ensure smooth order fulfilment.

The role requires 2–3 years of relevant experience and a diploma or degree in a related field, with strong MS Office skills to enable efficient order management and reporting.