Customer Service & Order Management Lead

PERSOL; Singapore; On-site; SGD 54,000 - 96,000; Full time

Job summary

PERSOL in Singapore seeks a proactive Order Management Supervisor to oversee end-to-end order processing, inventory checks, and delivery coordination. You will supervise the customer service team and collaborate with Sales, Finance, and Operations to ensure accurate orders and timely fulfilment.

The role requires 3–5 years in consumer goods or supply chain operations, strong Excel skills (PivotTables, VLOOKUP/XLOOKUP, Macros), and experience with SAP.

Qualifications

• 3–5 years of relevant experience in consumer goods, retail, wholesale or supply chain operations.
• Experience supervising a team and managing operational processes and workflows.
• Strong MS Excel skills, including advanced formulas, PivotTables, VLOOKUP/XLOOKUP and Macros.
• Experience with SAP, particularly order management, customer master data and billing.

Responsibilities

• Oversee the end-to-end order management process, including pre-orders, re-orders, clearance orders and contract order call-offs.
• Manage injection orders, key account deliveries, intercompany (Interco) orders and ad-hoc B2B deliveries.
• Oversee the customer service team, ensuring efficient daily operations and effective workflow management.
• Coordinate delivery schedules with customers and internal stakeholders to ensure timely fulfilment.
• Monitor and maintain the order book, ensuring accuracy of delivery dates, quantities and order information.
• Manage order cancellations, stock reallocations, delivery adjustments and order confirmations.
• Monitor inventory levels, article drops and shipment tracking to ensure stock availability.
• Handle customer enquiries, complaints, returns, claims and credit notes.
• Work closely with Sales, Finance, Operations teams to resolve operational issues.
• Support in-season and injection buy consolidation and order creation.
• Prepare reports and provide operational updates to support business performance and monthly sales targets.
• Identify opportunities to improve operational workflows and drive customer service excellence in accordance with company standards.

Skills

Customer service management

Team supervision

Analytical thinking

Education

Diploma/Degree in relevant field

Tools

SAP

Excel

PivotTables

VLOOKUP/XLOOKUP

Macros

Job description

PERSOL in Singapore seeks a proactive Order Management Supervisor to oversee end-to-end order processing, inventory checks, and delivery coordination. You will supervise the customer service team and collaborate with Sales, Finance, and Operations to ensure accurate orders and timely fulfilment.

The role requires 3–5 years in consumer goods or supply chain operations, strong Excel skills (PivotTables, VLOOKUP/XLOOKUP, Macros), and experience with SAP.