Client-Focused Order Fulfillment Specialist

Workle Pte Ltd; Singapore; Presencial; SGD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Workle Pte Ltd in Singapore is seeking a proactive Customer Service Executive to manage client relationships and ensure smooth order fulfilment. You will act as the main interface between customers and internal cross-functional teams to optimize the best business practices and maintain strong client rapport.

The role requires 2 years of experience in customer service/order management, with preference for candidates having exposure to supply chain, logistics or manufacturing.

Formación

• Diploma in Business or equivalent.
• 2 years of experience in customer service/order management.
• Experience in supply chain, logistics and manufacturing preferred.

Responsabilidades

• Coordinate day-to-day client requirements to ensure consistent service levels.
• Respond to client inquiries on order information/status, quotations and shipping with accuracy and timeliness.
• Advise clients on delivery schedules and inventory availability.
• Follow up to resolve problems and client issues.
• Collaborate with cross-functional teams to meet client requirements and expectations.
• Initiate continuous process improvements.
• Provide weekly/monthly business reports to management and clients.
• Participate in demand planning with the client when required.

Conocimientos

Customer service

Order management

Educación

Diploma in Business or equivalent

Descripción del empleo

Workle Pte Ltd in Singapore is seeking a proactive Customer Service Executive to manage client relationships and ensure smooth order fulfilment. You will act as the main interface between customers and internal cross-functional teams to optimize the best business practices and maintain strong client rapport.

The role requires 2 years of experience in customer service/order management, with preference for candidates having exposure to supply chain, logistics or manufacturing.