Order & Customer Care Specialist

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food services company in Singapore is seeking a Customer Order Management Associate. In this role, you will manage customer orders efficiently, handle inquiries, and assist in the generation of sales documentation. Candidates should have at least 'O' Level or Diploma qualifications, with a minimum of 2 years of relevant experience. Excellent communication and interpersonal skills are crucial, alongside a proactive approach to task prioritization. Knowledge of ERP/NAV systems is advantageous. Competitive compensation and attractive benefits are offered.

Benefits

Performance Bonus

Medical Benefits

Staff Purchase Discounts

Qualifications

• Minimum 2 years of relevant experience.
• Capable of working under pressure and managing multiple tasks.
• Diligent and dependable with a positive attitude.

Responsibilities

• Manage customers’ orders efficiently.
• Assist in the generation of sales orders and invoices.
• Monitor and respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts and records.
• Handle all incoming inquiries via various channels.
• Execute day-to-day sales order processes.
• Provide indoor sales support.

Skills

Excellent communication

Interpersonal skills

Customer oriented

Proactive task prioritization

Fluency in Mandarin

Education

Minimum 'O' Level or Diploma qualification

Tools

ERP/NAV system

Job description

A leading food services company in Singapore is seeking a Customer Order Management Associate. In this role, you will manage customer orders efficiently, handle inquiries, and assist in the generation of sales documentation. Candidates should have at least 'O' Level or Diploma qualifications, with a minimum of 2 years of relevant experience. Excellent communication and interpersonal skills are crucial, alongside a proactive approach to task prioritization. Knowledge of ERP/NAV systems is advantageous. Competitive compensation and attractive benefits are offered.