Ops Support Executive, Digital Workplace (Ignite ITE Graduate Programme) [Oct 2026 Intake]

NCS; Singapore; Remote; SGD 27,000 - 42,000; Full time

Job summary

NCS is seeking an eager Ops Support Executive, End User Computing, for its Ignite ITE Graduate Programme in Singapore. You will be responsible for the installation and daily operations support for facility management of client platforms to meet business needs and service levels.

You will troubleshoot client platform problems, respond to incidents with timely updates, handle service requests, monitor SLAs, and contribute to client platform implementation or upgrade projects.

Qualifications

• Familiarity with iOS and Android devices.
• Strong communication and interpersonal skills.
• Enterprise desktop support experience is an advantage.
• Nitec/Higher Nitec in IT-related discipline.
• Minimum 1 year of desktop engineer or similar experience.

Responsibilities

• Install and provide daily operations support for facility management of client platforms.
• Troubleshoot client platform related problems and incidents.
• Provide timely incident status updates and resolutions.
• Handle service requests for client platforms.
• Monitor SLAs and contribute to platform implementation/upgrade projects.

Skills

IOS/Android familiarity

Communication skills

Desktop support experience

Education

Nitec / Higher Nitec in IT

Tools

Windows OS

Office Suite

Cloning Tools

Mac OS

Antivirus/Malware

Job description

Ops Support Executive, Digital Workplace (Ignite ITE Graduate Programme) [Oct 2026 Intake]

• Full-time
• Department: Ignite

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.

OurIgnite Work-Study Diploma Programmewill enable you to kickstart your career and gain valuable hands‑on experience while attaining a nationally recognised Diploma.

As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:

Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.

Perform troubleshooting for client platform related problems

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

Perform service request related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties

Involve in client platform implementation/upgrade project.

The ideal candidate should possess:

• Familiarility with the use of iOS and Android devices
• Good communication and interpersonalskills
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
• Nitec/Higher Nitec in an IT-related discipline
• Minimum 1 year of experience as a Desktop Engineer or in a similar technical support role

We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.