Operations Support Specialist, New Business (1 Year contract)

FWD SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading insurance provider in Singapore seeks a qualified individual to support the growth of its individual life business. The role involves managing new business administration, ensuring compliance with regulations, and providing excellent customer service. Candidates should have a diploma or post-graduate education and at least three years in insurance operations. A positive attitude, the ability to multi-task, and proficiency in MS Office are essential. This is an opportunity to influence operations in a dynamic environment.

Qualifications

• At least 3 years of experience in insurance operations, preferably with experience in new business.
• Preferably Certified in M8, M5, M9.

Responsibilities

• Support new business administration for both IFA and D2C channel.
• Ensure customer due diligence checks are conducted for clients.
• Manage new business workflow and department mailboxes.
• Handle contract issuance and policy document preparation.
• Identify and advocate for improvements in workflows.

Skills

Customer driven work attitude

Ability to multi-task

Good communication skills

Meticulous and diligent

Tech-savvy

Education

Diploma holder / post-graduate

Tools

MS Office

Job description

PURPOSE

• Support the growth of individual life business through efficient processing and issuance of new business applications. This includes good quality of processing within agreed targeted service turnaround time, complying to all risk control mechanisms.
• Promote the image of the company by delivering an excellent customer experience such that it is seen as a competitive advantage for FWD.

KEY ACCOUNTAIBILITIES

• Support and manage new business administration for both IFA and D2C channel
• Ensure all customer due diligence check are conducted for both individual and corporate clients for IFA channel
• Manage new business workflow ensuring requirements are promptly routed to respective stakeholders for action (i.e. underwriting, compliance, IT)
• Manage department’s mailbox(es)
• Defect management including identification, oversight, reporting, management, resolution
• Active communication with distribution teams including follow up on outstanding requirements and medical reports with customers, intermediaries, and medical clinics/hospitals to expedite policy inception.
• Perform premium receipting, when required.
• Making medical appointment on behalf of intermediaries if required.
• Handle contract issuance, preparation of policy documents and arrangement for despatch if required.
• Manage customers’ and intermediaries’ feedback and escalate where necessary; collaborate with various stakeholders to achieve fair outcomes according to the complaint resolution process.
• Be able to identify gaps and champion improvements in the current processes, and workflow.
• Support ad hoc tasks, user acceptance testing, and other projects assigned.
• Compliant with relevant regulations, FWD policies and our standard operating procedures (SOP).

QUALIFICATIONS / EXPERIENCE

• Diploma holder / post-graduate
• At least 3 years of experience in insurance operations, preferably with relevant experience in new business
• Preferably Certified in M8, M5, M9

KNOWLEDGE, SKILLS & ABILITY

• Positive and customer driven work attitude.
• Able to work independently in a dynamic environment
• Good verbal (particularly on and written communication skills.
• Ability to multi-tasks
• Work as part of a team.
• Meticulous and diligent
• Good understanding of life insurance
• Proficiency in MS Office skills and generally tech-savvy