Operations Support Specialist

The Supreme HR Advisory Pte Ltd; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A prominent HR advisory firm in Singapore is looking for a skilled individual to manage and oversee the deployment of Teachers and Customer Service Officers. This role involves planning relief processes, tracking attendance, and developing effective communication packages for teachers. Ideal candidates are required to hold a Degree or Diploma and possess relevant experience with proficiency in MS Office and other digital tools. Competitive salary and exposure to diverse educational operations are offered.

Qualifications

• At least Degree / Diploma in any discipline.
• Possess relevant experience in managing educational or operational roles.
• Proficient in MS Office, Zoom, Google Drive.

Responsibilities

• Plan and manage relief processes for Teachers & Customer Service Officers.
• Develop communication packages for teachers.
• Oversee teacher allocation across all branches.
• Deliver monthly reports on key data points.

Skills

Proficiency in MS Office

Experience with Zoom

Experience with Google Drive

Education

Degree / Diploma in any discipline

Job description

Salary

Salary: $2,800 - $3,200

Location

Location: Tiong Bahru / WFH

Working Days

Working Days: 5 weekdays (3 weekdays & 2 weekends)

Working Hour

Weekdays: 10:20am - 7:20pm [On-site]

Weekend: 7:00am – 5pm [WFH]

Job Responsibilities

Teachers & CSO Deployment

• Plan and manage relief processes across branches for Teachers & Customer Service Officers -Track Attendance of Teachers & Customer Service Officers
• Develop communications packages for teachers (e.g. Infographics, etc.)
• Design simple collaterals in accordance with brand marketing guidelines
• Assist with scheduling and tracking of teacher assessments, appraisal, etc.

Data-tracking & Manpower Resource Management

• Plan and manage relief processes across branches for Teachers & CSOS
• Oversee Teacher Allocation across all branches
• Measure adherence to leave policies and implement measures to encourage adherence; Manage relief data sheets
• Deliver monthly report on key data points tracked by team

Oversee Relief Roster

• Find relief teachers
• Consolidate a list of relief, freelance relief classes taken monthly and inform HR

Assist with forecasting of recruitment needs of the following groups of teachers

• Relief, Adjunct, Part-time and Freelance

Data-tracking for Operations

• Manage key data sheets for Operations needs
• Deliver monthly report on key data points tracked by team

Job Requirement

• At least Degree / Diploma in any discipline
• Possess relevant experience
• Proficiency in MS Office, Zoom, Google Drive