Operations Manager (Polyclinic)

NHG Population Health; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NHG Population Health is seeking an Operations Manager for a polyclinic environment in Singapore. You will lead daily operations, optimize resources, and drive continuous improvement across clinic systems and processes.

The role requires coordinating with a multi-disciplinary team and the corporate office to deliver quality services and care. Ideal candidates bring 6–8 years in operations management and a proven ability to implement change, develop staff, and improve workflows while maintaining

Qualifications

• Degree in any discipline.
• 6-8 years in operations management, quality management, and corporate management.
• Experience in setting up or relocating clinics.
• 2-4 years in a supervisory capacity.
• Strong leadership, supervisory, organizational and change management capabilities.
• Ability to work across a diverse range of people and job functions.
• Excellent problem-solving and analytical skills.
• Proven track record of improving operational workflows leading to higher efficiency.

Responsibilities

• Lead and optimize daily polyclinic operations, ensuring efficient resource allocation and service delivery.
• Spearhead continuous improvement initiatives for clinic operations systems, processes, and operational capabilities.
• Drive service quality enhancement projects and implement best practices.
• Manage and develop operations staff, fostering a culture of learning and growth.
• Partner with corporate office departments to implement strategic business initiatives.

Skills

Leadership

Supervisory

Change management

Analytical skills

Problem solving

Team development

Communication

Education

Bachelor's degree

Job description

As a polyclinic's Operations Manager, you will be a key member of our Polyclinic Management team. You will drive operational excellence and service quality.

You will also collaborate with multi-disciplinary healthcare team and corporate with departments in corporate office in the planning and implementation of business initiatives and delivery of quality services and care.

Responsibilities

• Lead and optimize daily polyclinic operations, ensuring efficient resource allocation and service delivery.
• Spearhead continuous improvement initiatives for clinic operations systems, processes, and operational capabilities.
• Drive service quality enhancement projects and implement best practices.
• Manage and develop operations staff, fostering a culture of learning and growth.
• Partner with corporate office departments to implement strategic business initiatives.

Requirements

• Degree in any discipline.
• At least 6 - 8 years of proven working experiences in operations management, quality management, and corporate management.
• Preferably with experience in setting up or relocation of clinics.
• 2 to 4 years in a supervisory capacity.
• Possess strong leadership, supervisory, organizational and change management capabilities.
• Ability to work effectively in a complex environment, collaborate and communicate across a diverse range of people and job functions.
• Excellent problem-solving and analytical skills.
• Proven track record of improving operational workflows leading to higher efficiency/productivity.
• Strong people management and team development abilities.