Operations Manager (Polyclinic)

rn care pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RN Care Pte. Ltd. in Singapore is seeking an experienced healthcare operations professional to oversee the daily operations of a polyclinic, ensuring smooth patient flow and high service delivery.

You will develop and implement operational policies, procedures and workflow improvements. The role requires 3–5 years in healthcare operations, a relevant degree, and strong team leadership. You will monitor performance and patient experience, manage staffing and resources, ensure regulatory

Qualifications

• Diploma or degree in healthcare management, business administration, operations management, or a related field.
• 3–5 years of experience in healthcare operations.
• Willing to commit to a 5.5-day work week.
• Proven leadership and staff-management experience.
• Strong knowledge of clinic workflows and patient service.
• Familiar with healthcare regulations and infection-control standards.

Responsibilities

• Oversee daily polyclinic operations ensuring smooth patient flow.
• Develop and implement policies, procedures and workflows.
• Monitor performance, patient experience, and KPIs.
• Manage staffing, rostering, manpower planning and resources.
• Ensure compliance with healthcare regulations and safety standards.
• Coordinate with doctors, nurses and admin staff to resolve issues.
• Handle budgets for supplies and equipment.
• Support quality improvement, audits and accreditation.
• Address patient feedback and service recovery.
• Identify opportunities to reduce waiting times.

Skills

Team leadership

Staff management

Operational planning

Workflow improvements

Healthcare compliance

Education

Diploma or Degree in Healthcare Management, Business Administration, Operations Management or related field

Job description

Job Description

• Oversee the daily operations of the polyclinic, ensuring smooth and efficient patient flow and service delivery.
• Develop and implement operational policies, procedures and workflow improvements.
• Monitor clinic performance, productivity, patient experience and key operational indicators.
• Ensure compliance with healthcare regulations, licensing requirements, workplace safety and infection-control standards.
• Manage staffing requirements, rostering, manpower planning and resource allocation.
• Work closely with doctors, nurses, allied health professionals and administrative staff to resolve operational issues.
• Monitor and manage clinic expenses, supplies, equipment and operational budgets.
• Handle patient feedback and service recovery professionally and effectively.
• Identify opportunities to improve processes, reduce waiting times and enhance the overall patient experience.
• Support audits, quality improvement initiatives and accreditation requirements.
• Coordinate with external vendors, suppliers and relevant healthcare partners where required.

Requirements

• Diploma or Degree in Healthcare Management, Business Administration, Operations Management or a related discipline.
• 3-5 years of relevant experience in healthcare operations
• Willing to commit to 5.5 days work week
• Proven experience in team leadership, staff management and operational planning.
• Strong understanding of clinic workflows, patient service and healthcare compliance.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900