Assistant Manager (Business Operations)

Private Advertiser; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Private Advertiser in Singapore is seeking an Assistant Manager (Business Ops) to support the Manager and cross-functional teams, coordinating clinic activities and resource utilization to ensure cost efficiency and smooth daily operations.

You will align operational workflows with service quality and clinical standards, assist in implementing new services and processes, and develop training manuals and SOPs for consistency across all clinics.

Qualifications

• Degree in any relevant discipline.
• Strategic thinking with business acumen.
• Data-driven decision making.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office.

Responsibilities

• Coordinate and plan clinic activities to ensure cost-efficient, smooth daily operations.
• Identify and ensure operational workflows align with service quality and clinical standards.
• Assist in the implementation of new services/work processes through planning and assessments.
• Develop and roll out training manuals and SOPs to ensure consistency in service delivery across all clinics.
• Manage internal communications for timely stakeholder responses to operational needs.
• Ensure compliance with approved policies and government regulations.
• Assist in staff rostering, performance reviews, and development plans.
• Perform regular audits on-site across policies and procedures.
• Collaborate with other departments on manpower planning, training, digital/service transformation, policy/workflows, and new clinics development.
• Perform any other duties as assigned.

Skills

Strategic thinking

Communication

Data-driven decision-making

Change management

Financial planning

Resource planning

MS Office

Healthcare operations experience

Education

Bachelor's degree

Job description

Assistant Manager (Business Ops)

• Supporting the Manager and cross-functional teams, coordinating and planning clinic activities, utilization of manpower and resources, to ensure cost efficiency, effective management and smooth daily operations of the clinic.
• Identify and ensure operational workflow align with service quality and clinical standards
• Assist in the Implementation of new services / work processes through planning and assessments of industry best practices.
• Develop and roll out training manuals and SOPs to ensure consistency in service delivery across all clinics
• Managing internal communications to ensure key stakeholder management for prompt reaction to operational needs
• Ensure compliance with approved policies and procedures with government regulations
• Involvement in the planning and approval of staff roster, work performance reviews and improvement plans, and cultivate developmental plans
• Perform regular audits onsite on a full spectrum of policies and procedures
• Ensure that current processes meet and comply with the business goals and objectives, accreditation and regulate agency requirements
• Opportunity to collaborate with team members across other departments, focusing on manpower planning, training and development, digital and service transformation, policy and workflows, new clinics development, and emergency planning.
• Perform any other dutiesasassigned

Skills & Competencies:

• Degree in any relevant discipline
• Strategic thinking with business acumen
• Excellent communication and interpersonal skills
• Data-driven decision-making
• Change management and project execution
• Financial and resource planning expertise
• 2 years of experience within healthcare operations would be advantageous.
• Proficiency in MS Office applications