Operations Manager - ecommerce

BEARING SEARCH PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading fashion e-commerce brand in Singapore is seeking an Operations Manager to oversee end-to-end e-commerce operations, including inventory management, warehousing, and logistics. The ideal candidate will have over 5 years of operational experience with a strong focus on e-commerce and fashion. Responsibilities include managing 3PL relationships, improving processes, and monitoring key performance indicators to drive efficiency. This role offers a dynamic environment with competitive remuneration and opportunities for growth in the field.

Benefits

Competitive remuneration

Benefits in line with market practices

Clear progression opportunities

Qualifications

• 5+ years of operations or supply chain experience, including 2-3 years in e-commerce or fashion operations.
• Comfortable with e-commerce platforms and analytics tools.
• Proven experience with 3PLs and fashion inventory management.

Responsibilities

• Oversee e-commerce operations including logistics and returns.
• Manage relationships with local and regional 3PLs.
• Implement and improve SOPs for warehouse operations.
• Monitor KPIs like fulfillment accuracy and order cycle time.

Skills

E-commerce fulfillment

Last-mile delivery in Singapore

Stakeholder management

Leadership skills

Education

Bachelor’s degree in Business, Supply Chain, Logistics, or related field

Tools

Manhattan WMS

Salesforce Commerce Cloud OMS

Excel

Job description

Location: CBD, hybrid work arrangement
Reports To: Chief Operating Officer
Team size: 15

About the company

The Client is a fashion e-commerce retailer serving customers across Singapore and the Asia region through a digitally driven, fast-fashion business model. The company focuses on trend-led assortments, fast turnaround from online order to delivery, and a seamless omnichannel experience.

Role overview

The Operations Manager will lead end-to-end e-commerce operations in Singapore, covering inventory management, warehousing, last-mile delivery, returns, and coordination with regional logistics partners. The role is responsible for operational excellence, cost efficiency, and service levels that support rapid growth in the local and regional fashion market, in Asia.

Key responsibilities

• Oversee day-to-day e-commerce operations, including inbound and outbound logistics, pick/pack/ship, and returns handling for fashion products.
• Manage relationships with local and regional 3PLs, courier partners, and freight forwarders (e.g. for cross-border shipments into Asia) to ensure on-time, cost-effective delivery.
• Implement and continuously improve SOPs for warehouse operations, inventory accuracy, order processing, and reverse logistics specific to fashion (sizes, colours, seasons, collections).
• Monitor and report on KPIs such as fulfillment accuracy, on-time delivery, order cycle time, inventory turnover, shrinkage, and return rates.
• Collaborate closely with merchandising, marketing, and customer service teams in Singapore to support campaign launches, new collection drops, and sales events.
• Lead demand planning and inventory replenishment processes to balance availability, fashion seasonality, and stock risk for both local and regional channels.
• Drive process automation and digitalisation using e-commerce platforms, WMS (Manhattan), OMS (Salesforce Commerce Cloud), and data analytics tools to enhance productivity and visibility.
• Ensure compliance with Singapore regulations and company policies relating to workplace safety, employment practices, and data protection when handling customer and order data.
• Develop, coach, and performance-manage the operations team, fostering a culture of continuous improvement and strong collaboration with internal stakeholders.

Requirements

• Bachelor’s degree in Business, Supply Chain, Logistics, Operations Management, or related field.
• 5+ years of operations or supply chain experience, with at least 2–3 years in e-commerce, retail, or fashion-related operations in Singapore or the Asia region.
• Strong understanding of e-commerce fulfillment, last-mile delivery options in Singapore, and cross-border logistics within Asia.
• Proven experience working with 3PLs, parcel/courier networks, and warehouse operations; familiarity with fashion inventory characteristics (SKUs by style, size, colour, season).
• Comfortable using e-commerce platforms and operations systems (Manhattan WMS, Salesforce Commerce Cloud OMS, Excel and analytics tools) to monitor performance and drive decisions.
• Strong leadership, stakeholder management, and communication skills, with the ability to operate in a fast-paced, high-growth fashion environment.

Why join us

• Opportunity to shape the operations backbone of a fast-growing Singapore fashion e-commerce brand serving regional customers.
• Dynamic, data-driven, and fashion-focused environment with exposure to the full e-commerce value chain from click to delivery.
• Competitive remuneration, benefits in line with Singapore market practices, and clear progression opportunities in operations and supply chain leadership.

Recruiter information:

Interested candidates, please send your CV to [e-mail] or WhatsApp [phone]. You can connect with me on LinkedIn linkedin.com/in/reginatiocher . Only shortlisted candidates will be selected for a virtual discussion with me before presenting your CVs to the Client.