Operations Manager

FEI SIONG FOOD MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A fast-growing food & beverage company is seeking an Operations Manager to lead and support business expansion in Malaysia. The role requires a strong operator with 5–8 years of experience in F&B/QSR, managing multi-site operations, and building operational frameworks. Responsibilities include overseeing outlet performance, coordinating new store openings, and collaborating with headquarters. This position offers substantial growth opportunities in a dynamic environment focused on innovation and execution excellence.

Benefits

Opportunity to develop into a senior regional operations role

Dynamic entrepreneurial environment

High-growth expansion initiative

Qualifications

• Minimum 5–8 years of operations management experience in F&B, QSR, casual dining, or retail chains.
• Proven track record in multi-site operations and store performance management.
• Strong operational discipline with a hands-on approach in a fast-paced environment.
• Experience supporting new market expansion or new store openings is a strong advantage.
• Excellent leadership, communication, and stakeholder management skills.

Responsibilities

• Lead day-to-day operations of multiple outlets to achieve service standards.
• Support operational rollout of new outlets and coordinate recruitment and training.
• Manage outlet P&L performance and implement cost-optimisation initiatives.
• Mentor Outlet Managers to strengthen operational capability.
• Collaborate with HQ teams to align operations with group strategy.

Skills

Operations management experience

Multi-site operations

Leadership skills

Analytical capability

Stakeholder management

Job description

Fei Siong Group is a fast-growing food & beverage company with an expanding footprint across Asia. We are seeking a hands-on, strategic, and execution-oriented Operations Manager to lead and support our business expansion in Malaysia.

This role is ideal for a strong operator with deep F&B/QSR experience, proven success in managing multi-store operations, and the capability to build ground-up operational frameworks in a new market. The successful candidate will oversee outlet performance, people leadership, operational standards, and new-store launch activities, while working closely with Singapore HQ to ensure brand alignment and business growth.

Key Responsibilities

1. Multi-Outlet Operations Leadership

• Lead day-to-day operations across multiple outlets to achieve consistency, efficiency, and strong service standards.
• Drive operational discipline through SOP compliance, food safety standards, and daily performance monitoring.
• Conduct regular outlet visits to review operations, customer experience, and brand execution.

2. Malaysia Market Expansion & New Store Openings

• Support market-entry strategy and oversee the operational rollout of new outlets.
• Coordinate manpower planning, recruitment support, training, and operational readiness for all new store launches.
• Work with HQ teams on fit-out progress, procurement, equipment testing, and pre-opening checks.

3. P&L and Business Performance

• Assist in managing outlet-level P&L performance including sales, labour cost, food cost, and controllables.
• Implement cost-optimisation initiatives while driving revenue and profitability.
• Monitor operational KPIs, analyse variances, and recommend corrective actions.

4. People Leadership & Capability Building

• Lead, mentor, and develop Outlet Managers and Supervisors to strengthen operational capability.
• Build a strong pipeline for key operational roles through continuous coaching and performance management.
• Foster a high-performance culture with focus on accountability, teamwork, and service excellence.

5. Cross-Functional Collaboration

• Work closely with Singapore HQ teams including Operations, HR, Marketing, Finance, and Supply Chain.
• Ensure Malaysia operations are aligned with group strategy, brand standards, and operational goals.
• Manage regulatory, licensing, and compliance matters in collaboration with local authorities.

Requirements

• Minimum 5–8 years of operations management experience in F&B, QSR, casual dining, or retail chains.
• Proven track record in multi-site operations, manpower planning, and store performance management.
• Strong operational discipline with a hands‑on approach and ability to work in a fast‑paced environment.
• Experience supporting new market expansion or new store openings is a strong advantage.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical capability in reviewing KPIs, cost structures, and performance metrics.
• Willing to travel between Malaysia and Singapore as required.

Why Join Us

• Be part of a high-growth expansion initiative in a new market.
• Lead multi-outlet operations with strong visibility and impact.
• Opportunity to develop into a senior regional operations role.
• Work in a dynamic, entrepreneurial environment that values innovation and execution excellence.