Operations Executive (Inbound Travel – Group / FIT)

LUXURY TOURS & TRAVEL PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A travel management company based in Singapore is seeking a candidate to manage inbound group and FIT travel arrangements. Responsibilities include coordinating with agents and suppliers, overseeing logistics, and ensuring seamless travel experiences. Candidates should have 1–3 years of experience in logistics or operations management and possess excellent organizational and communication skills. Proficiency in MS Office is required. This role involves shift work, including weekends and public holidays.

Qualifications

• 1–3 years of experience in logistics management and operations management.
• Excellent communication and interpersonal skills to liaise with agents, suppliers, and team members.
• Strong organizational skills to handle multiple tasks and maintain accuracy.
• Proficiency in timeline management to ensure timely delivery of services.

Responsibilities

• Arrange inbound group tours by booking hotels, transport, meals, and tour guides.
• Liaise with overseas agents and local suppliers to confirm bookings.
• Manage amendments, special requests, and last-minute operational changes.

Tools

MS Office Suite

Job description

Company Overview

LUXURY TOURS & TRAVEL PTE LTD

Job Summary

You will manage inbound group and FIT (Free Independent Traveller) travel arrangements, coordinate with agents and suppliers, handle operational changes, and support on-ground activities to ensure smooth and seamless travel experiences.

Responsibilities

• Arrange inbound group tours by booking hotels, transport, meals, sightseeing, and tour guides to meet client requirements
• Liaise with overseas agents and local suppliers to confirm bookings and secure timely service delivery
• Prepare accurate tour documents including vouchers, rooming lists, and final itineraries for group tours
• Manage amendments, special requests, and last‑minute operational changes to maintain service quality
• Assist on‑ground during group arrivals, departures, or key events to ensure smooth coordination and customer satisfaction
• Coordinate with tour leaders and guides to facilitate seamless tour execution and resolve issues promptly
• Oversee daily inbound FIT operations by coordinating travel arrangements and confirming services with transport providers and driver‑guides
• Operate the company’s 24/7 hotline during guest stays to provide timely support and resolve inquiries or issues
• Monitor booking status and supplier performance to maintain service quality and cost efficiency
• Develop and improve operational procedures to enhance productivity and service standards
• Ensure compliance with company policies and industry best practices in all operations
• Identify operational gaps and propose practical solutions to improve processes and customer experience
• Collaborate with internal teams and overseas agents to deliver seamless travel experiences
• Prepare regular operational reports and provide insights for continuous improvement
• Perform ad‑hoc duties and provide support during peak periods as assigned
• Commit to working on weekends and public holidays as part of shift work requirements

Required competencies and certifications

• Commitment to weekend and public holiday shift work.
• Ability to manage and operate a night hotline.

Preferred competencies and qualifications

• 1‑3 years of experience in logistics management and operations management
• Strong knowledge of logistics and operations processes to support travel arrangements and service delivery
• Proficiency in timeline management to ensure timely delivery of services
• Excellent organizational skills to handle multiple tasks and maintain accuracy
• Strong problem‑solving skills to address operational challenges and improve processes
• Ability to work effectively in a fast‑paced environment
• Strong attention to detail and accuracy in preparing documents and managing bookings
• Excellent communication and interpersonal skills to liaise with agents, suppliers, and team members
• Proficiency in MS Office Suite and other relevant software applications
• Entry‑level candidates or those new to the workforce with the right attitude will also be considered