Operations Executive (Export) - Ocean Freight

GEODIS; Singapore; On-site; SGD 33,480 - 58,032; Full time

Job summary

GEODIS in Singapore is seeking a dedicated logistics professional to act as the single point of contact for customers on freight rates, routes, and port procedures. You will translate client export instructions into carrier bookings and guide customers on routing options to meet delivery targets.

The role involves proactive transit alerts, handling DG/Reefer bookings, securing vessel space, and coordinating with carriers for releases and customs clearance.

Qualifications

• GCE O level qualification and above required.
• At least 1 year of working experience in the related field is required.
• Understanding of the local freight market (carriers and subcontractors) preferred.

Responsibilities

• Serve as the first point of contact for questions on freight rates, routes, and port procedures.
• Receive export shipping instructions and translate them into carrier booking requests.
• Guide clients on routing options, vessel times, and deadlines to meet delivery targets.
• Inform clients about delays or issues and offer immediate solutions.
• Assist with data and paperwork for Dangerous Goods or Reefer bookings.
• Place cargo bookings with ocean liners for FCL and LCL.
• Coordinate with carriers to secure empty containers and releases.
• Track port cut-off times and submission deadlines to avoid rollovers.
• Provide tracking visibility for container milestones and ATD.
• Update shipment milestones in the system for client-facing portals.
• Coordinate export customs to ensure on-time approvals.
• Draft Bills of Lading for client approval with zero errors.
• Coordinate release of Original BLs or Telex/Express releases.
• Guide clients through origin certificates and fumigation documents.
• Provide quick quotes for export shipments.
• Log and investigate cargo-related disputes and claims.
• Explain final export invoices and resolve origin/waiting time charges.
• Follow up on overdue invoices to ensure account activity.

Skills

Customer service skills

Communication

Team player

Independent work

Stress management

Education

GCE O level qualification

Tools

CargoWise

EDI

Tradenet

Job description

Responsibilities will largely depend on the employees capacities but include (or may include) :

• Single point of contact: Serve as the first point of contact for all customer questions regarding freight rates, routes, and port procedures.
• Managing booking requests: Receive export shipping instructions from clients and translate them into carrier booking requests.
• Advising on schedules: Guide clients on the best routing options, vessel transit times, and closing deadlines to meet their delivery targets.
• Proactive transit alerts: Inform clients immediately about vessel delays, port omissions, or missed cut-offs, offering immediate solutions.
• Handling specialized cargo: Assist clients with the specific data and paperwork needed for Dangerous Goods (DG) or temperature‑controlled (Reefer) bookings.
• Securing vessel space: Place cargo bookings with ocean liners for Full Container Load (FCL) and Less‑than‑Container Load (LCL) shipments.
• Managing equipment release: Coordinate with carriers to secure empty, clean shipping containers from local container depots.
• Monitoring cut‑off times: Track strict port closing dates and document submission deadlines to ensure cargo is not rolled over
• Providing tracking visibility: Update clients on container milestones, including warehouse pickup, port gate‑in, and actual vessel departure (ATD).
• Milestone data entry: Update shipment milestones in system to ensure client‑facing tracking portals are accurate.
• Export customs coordination: Act as the intermediary between the client and the customs team to ensure export clearances are approved on time.
• Drafting Bill of Lading (BL): Send Draft House or Master Bills of Lading to clients for approval, ensuring zero errors before final printing.
• Managing document releases: Coordinate the release of Original Bills of Lading or execute Telex/Express releases based on client payment status.
• Origin certificate support: Guide clients through obtaining mandatory origin documents, such as Certificates of Origin or fumigation certificates.
• Spot quoting: Provide quick freight, haulage, and local handling quotes for ad‑hoc export shipments from existing customers.
• Dispute and claim management: Log and investigate customer complaints regarding cargo damage, short‑shipments, or roll‑overs.
• Billing clarification: Walk clients through their final export invoices, resolving any queries regarding local origin fees or waiting time charges
• Credit control liaison: Follow up with clients on overdue invoices to ensure accounts remain active and freight can be released.

ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES

• GCE O level qualification and above required

PREFERRED EXPERIENCE AND KNOWLEDGE

• At least 1 year(s) of working experience in the related field is required for this position.
• Understanding of the local freight market (carriers and subcontractors) preferred.

NECESSARY TECHNICAL / FUNCTIONAL SKILLS

• Competent in basic computer skills and applications (Microsoft Excel, Word, Outlook)
• Knowledge in CargoWise, EDI & Tradenet Skill preferred
• Good Customer Service Skills
• Team player with excellent interpersonal skills
• Able to work in stressful environment & require immediate response to any urgent inquiries from internal or external.
• Independent and able to work in a fast‑paced environment