Manager - Ocean Export

Expeditors; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Expeditors is seeking a senior leader to drive the Ocean Export product in Singapore, delivering operational excellence, growing profitability, and strengthening customer relationships. You will lead high-performing teams, map processes for efficiency, and ensure compliance with policies and standards.

The role requires a track record in freight forwarding, Ocean Export, and people leadership, in a fast-paced, professional environment.

Qualifications

• Minimum 5 years of freight forwarding or logistics experience.
• Minimum 2 years of leadership or people management experience.
• Experience in Ocean Export operations and customer solutions.

Responsibilities

• Build leadership pipeline through succession planning and coaching.
• Establish and monitor KPIs for productivity, service quality, and profitability.
• Drive customer engagement through growth and retention strategies.
• Oversee financial performance, freight yields, and pricing initiatives.
• Promote company culture and leadership development across teams.

Skills

Interpersonal skills

Relationship management

Leadership coaching

Commercial acumen

Job description

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

Job Description

To lead and grow the Ocean Export product by delivering operational excellence, driving profitable growth, strengthening customer relationships, developing high-performing teams, and fostering a culture of continuous improvement, while ensuring compliance with company policies, procedures, and strategic objectives.

Key Responsibilities

PEOPLE DEVELOPMENT

• Build and maintain a strong leadership pipeline through effective succession planning, coaching, and talent development.
• Ensure timely completion of employee performance reviews, with meaningful feedback and development discussions conducted at least annually.
• Lead and participate in the recruitment, selection, and onboarding of high-caliber talent to support business growth and succession needs.
• Conduct effective monthly department meetings to communicate priorities, review performance, share best practices, and strengthen team engagement.
• Regularly review departmental goals, business plans, and key performance indicators with the team to ensure alignment, ownership, and accountability.
• Foster a culture of continuous learning and professional growth by ensuring all employees meet or exceed the company's annual training requirements, including leadership and management development programs for current and future leaders.
• Create an inclusive, collaborative, and high-performance work environment that promotes employee engagement, retention, and operational excellence.

OPERATIONAL EXCELLENCE

• Develop and maintain an effective organizational structure that supports operational excellence, scalability, succession planning, and future business growth.
• Establish, track, and continuously improve key performance indicators (KPIs) related to productivity, service quality, profitability, customer satisfaction, and operational efficiency.
• Foster a culture of compliance and accountability by ensuring adherence to all company policies, Operational Process Standards (OPS), customer requirements, and applicable local and international regulations.
• Understand, map, and continuously optimize departmental processes to enhance efficiency, improve customer service levels, reduce cycle times, and drive cost control.

CUSTOMER

• Drive profitable growth of the Ocean Export product through active engagement in business development, customer retention, and close collaboration with Sales and Account Management teams.
• Identify and pursue opportunities to increase revenue, improve customer retention, expand service offerings and capabilities, and strengthen the department’s market position.
• Build and strengthen strategic customer relationships through regular business reviews, performance discussions, and proactive engagement to identify opportunities for growth and improvement.
• Lead and support the successful implementation, onboarding, and transition of new business opportunities and changes to existing customer programs, ensuring seamless execution and customer satisfaction.
• Collaborate with regional and global product teams to deliver consistent, customer-centric solutions that align with strategic business objectives.

FINANCE

• Take ownership of the department’s financial performance by regularly reviewing profit and loss results, productivity metrics, and business objectives with district leadership, and implementing actions to improve results.
• Drive sustainable profitability through continuous analysis and improvement of freight yields, pricing strategies, operational efficiency, and customer profitability.
• Ensure strict adherence to company credit policies and procedures to manage financial risk while supporting business growth.
• Oversee and manage vendor accounts payable processes, ensuring accurate, timely, and compliant payments through approved company systems and processes.
• Promote a culture of financial accountability by ensuring leaders and team members understand the impact of operational decisions on profitability, cash flow, and overall business performance

CULTURE

• Champion and actively promote the company’s 10 Cultural Attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary through personal leadership, coaching, and daily decision-making.
• Lead by example in demonstrating the company's values and culture, fostering an environment built on trust, accountability, collaboration, and mutual respect.
• Foster open communication and transparency, ensuring employees understand how their contributions support the department’s goals, the branch strategy, and the company’s vision.
• Promote a culture of ownership, service excellence, and professional growth that develops future leaders and strengthens organizational success.

Knowledge And Skills

KNOWLEDGE

• Maintain a thorough understanding of Expeditors' policies, procedures, and Operational Process Standards (OPS) to ensure consistent execution, regulatory compliance, and operational excellence.
• Continuously develop professional and industry knowledge to remain current with changing market conditions, emerging technologies, and evolving customer requirements.
• Apply commercial acumen and strategic thinking to balance customer needs, operational capabilities, and profitability objectives while supporting long-term business success.

Skills

• Demonstrate exceptional interpersonal, communication, and relationship management skills, with the ability to listen effectively, influence stakeholders, and communicate clearly and concisely across all levels of the organization.
• Build strong relationships with customers, vendors, and internal stakeholders through professionalism, collaboration, and a solutions-oriented approach.
• Exhibit strong leadership and coaching skills, with the ability to motivate teams, manage performance, resolve conflicts, and drive employee engagement.
• Leverage strong commercial awareness and market knowledge to identify growth opportunities, mitigate risks, and enhance the competitiveness of the Ocean Export product.

Training And Qualifications

TRAINING

• Meet company standards of minimum 52 hours training per year, including as needed management/leadership training

Qualifications

EDUCATION / EXPERIENCE

• Minimum 5 years of freight forwarding or logistics experience, with significant exposure to Ocean Export operations, customer service, and supply chain solutions.
• Minimum 2 years of leadership or people management experience, with a proven track record of developing high-performing teams and future leaders.