Operations Executive (Dormitory in Changi East)

ED1 SERVICES PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

ED1 SERVICES PTE. LTD. seeks an Operations Executive to oversee dormitory daily operations, resident management, and compliance with regulatory standards.

The role involves coordinating facilities, handling inquiries, and engaging stakeholders to ensure a safe, efficient living environment. Responsibilities include managing check-ins, coordinating maintenance and audits, and maintaining records. The position requires English proficiency and flexibility to work rotating shifts, including weekends

Qualifications

• Diploma or Degree in Facilities Management, Building Management, Hospitality, Business Administration or related discipline.
• Operational experience in dormitory, residential, township, hospitality or facilities management operations preferred.
• Knowledge of the Foreign Employee Dormitories Act (FEDA), dormitory licensing requirements and relevant regulatory standards advantageous.
• Certifications in Fire Safety Management and/or CFME Tier 4 or Tier 5 advantageous.
• Strong interpersonal, communication and conflict resolution skills, with the ability to engage effectively with migrant workers, clients, government agencies and stakeholders from diverse backgrounds.
• Proficient in English (spoken and written) for work-related communication.
• Ability to communicate in additional languages such as Tamil, Bengali, or Mandarin is an advantage.
• Proficient in Microsoft Office applications and familiar with incident reporting systems, resident management systems and basic facilities maintenance processes.
• Strong organisational, problem-solving and multitasking abilities in a dynamic environment.
• Able to work rotating shifts, including weekends and public holidays.

Responsibilities

• Manage resident check-in, check-out and room allocation processes.
• Attend to residents' and clients' enquiries, feedback and operational concerns promptly.
• Support resident engagement programmes, welfare activities and community initiatives.
• Enforce dormitory house rules and operational policies.
• Conduct routine inspections of dormitory facilities, common areas and residential blocks.
• Coordinate maintenance, housekeeping, pest control and repair works with relevant teams and contractors.
• Monitor cleanliness, safety and operational standards across the premises.
• Escalate operational issues, defects and incidents to Management promptly.
• Maintain accurate records relating to occupancy, incidents, maintenance requests and resident matters.
• Prepare operational reports, incident reports and compliance documentation.
• Coordinate email, telephone and administrative correspondence with residents, employers and stakeholders.
• Support audits, inspections and regulatory submissions.
• Liaise with government agencies, employers, contractors and service providers on operational matters.
• Support emergency response and incident management activities.
• Ensure compliance with FEDA requirements and dormitory operational standards.
• Perform any other duties assigned by the Management.

Skills

Interpersonal skills

Communication

Conflict resolution

Microsoft Office

English proficiency

Education

Diploma or Degree in Facilities Management, Building Management, Hospitality, Business Administration or related discipline

Job description

The Operations Executive supports the daily operations of the dormitory and assists in maintaining a safe, compliant and conducive living environment for residents. The incumbent shall oversee resident management, facility coordination, administrative functions and stakeholder engagement to ensure smooth operational delivery.

Key Responsibilities

Resident Management

• Manage resident check-in, check-out and room allocation processes
• Attend to residents' and clients' enquiries, feedback and operational concerns promptly
• Support resident engagement programmes, welfare activities and community initiatives
• Enforce dormitory house rules and operational policies

Operations & Facility Coordination

• Conduct routine inspections of dormitory facilities, common areas and residential blocks
• Coordinate maintenance, housekeeping, pest control and repair works with relevant teams and contractors
• Monitor cleanliness, safety and operational standards across the premises
• Escalate operational issues, defects and incidents to Management promptly

Administrative & Reporting Duties

• Maintain accurate records relating to occupancy, incidents, maintenance requests and resident matters
• Prepare operational reports, incident reports and compliance documentation
• Coordinate email, telephone and administrative correspondence with residents, employers and stakeholders
• Support audits, inspections and regulatory submissions

Stakeholder Coordination

• Liaise with government agencies, employers, contractors and service providers on operational matters
• Support emergency response and incident management activities
• Ensure compliance with FEDA requirements and dormitory operational standards

Additional Duties

• Perform any other duties assigned by the Management

Requirements

Diploma or Degree in Facilities Management, Building Management, Hospitality, Business Administration or a related discipline

Relevant operational experience in dormitory, residential, township, hospitality, property or facilities management operations is preferred

Good understanding of the Foreign Employee Dormitories Act (FEDA), dormitory licensing requirements and relevant regulatory standards is advantageous

Certification in Fire Safety Management and/or SIFMA Certified Facilities Management Expert (CFME) Tier 4 or Tier 5 will be an added advantage

Strong interpersonal, communication and conflict resolution skills, with the ability to engage effectively with migrant workers, clients, government agencies and stakeholders from diverse cultural backgrounds

Proficient in English (spoken and written) for work-related communication

Ability to communicate in additional languages such as Tamil, Bengali, or Mandarin is an advantage to support effective communication with dormitory residents from diverse backgrounds

Proficient in Microsoft Office applications and familiar with incident reporting systems, resident management systems and basic facilities maintenance processes

Strong organisational, problem-solving and multitasking abilities, with the capacity to perform effectively in a dynamic operational environment

Able to work rotating shifts, including weekends and public holidays when required

Self-motivated, service-oriented and able to work independently as well as part of a team

Work Location

Tanah Merah Coast Road (Changi East)