Dormitory Operations Lead: Resident Care & Facilities

ED1 SERVICES PTE. LTD.; Singapore; Presencial; SGD 33.000 - 56.000; Jornada completa

Descripción de la vacante

ED1 SERVICES PTE. LTD. seeks an Operations Executive to oversee dormitory daily operations, resident management, and compliance with regulatory standards.

The role involves coordinating facilities, handling inquiries, and engaging stakeholders to ensure a safe, efficient living environment. Responsibilities include managing check-ins, coordinating maintenance and audits, and maintaining records. The position requires English proficiency and flexibility to work rotating shifts, including weekends

Formación

• Diploma or Degree in Facilities Management, Building Management, Hospitality, Business Administration or related discipline.
• Operational experience in dormitory, residential, township, hospitality or facilities management operations preferred.
• Knowledge of the Foreign Employee Dormitories Act (FEDA), dormitory licensing requirements and relevant regulatory standards advantageous.
• Certifications in Fire Safety Management and/or CFME Tier 4 or Tier 5 advantageous.
• Strong interpersonal, communication and conflict resolution skills, with the ability to engage effectively with migrant workers, clients, government agencies and stakeholders from diverse backgrounds.
• Proficient in English (spoken and written) for work-related communication.
• Ability to communicate in additional languages such as Tamil, Bengali, or Mandarin is an advantage.
• Proficient in Microsoft Office applications and familiar with incident reporting systems, resident management systems and basic facilities maintenance processes.
• Strong organisational, problem-solving and multitasking abilities in a dynamic environment.
• Able to work rotating shifts, including weekends and public holidays.

Responsabilidades

• Manage resident check-in, check-out and room allocation processes.
• Attend to residents' and clients' enquiries, feedback and operational concerns promptly.
• Support resident engagement programmes, welfare activities and community initiatives.
• Enforce dormitory house rules and operational policies.
• Conduct routine inspections of dormitory facilities, common areas and residential blocks.
• Coordinate maintenance, housekeeping, pest control and repair works with relevant teams and contractors.
• Monitor cleanliness, safety and operational standards across the premises.
• Escalate operational issues, defects and incidents to Management promptly.
• Maintain accurate records relating to occupancy, incidents, maintenance requests and resident matters.
• Prepare operational reports, incident reports and compliance documentation.
• Coordinate email, telephone and administrative correspondence with residents, employers and stakeholders.
• Support audits, inspections and regulatory submissions.
• Liaise with government agencies, employers, contractors and service providers on operational matters.
• Support emergency response and incident management activities.
• Ensure compliance with FEDA requirements and dormitory operational standards.
• Perform any other duties assigned by the Management.

Conocimientos

Interpersonal skills

Communication

Conflict resolution

Microsoft Office

English proficiency

Educación

Diploma or Degree in Facilities Management, Building Management, Hospitality, Business Administration or related discipline

Descripción del empleo

ED1 SERVICES PTE. LTD. seeks an Operations Executive to oversee dormitory daily operations, resident management, and compliance with regulatory standards.

The role involves coordinating facilities, handling inquiries, and engaging stakeholders to ensure a safe, efficient living environment. Responsibilities include managing check-ins, coordinating maintenance and audits, and maintaining records. The position requires English proficiency and flexibility to work rotating shifts, including weekends