DORMITORY MANAGER

WTS DEVELOPMENT PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

WTS DEVELOPMENT PTE LTD seeks an experienced Dormitory Manager to lead the setup and ongoing operation of a new worker dormitory in Singapore. You will drive readiness during pre-opening, manage daily housing operations, and ensure a safe, compliant, and welcoming living environment for residents.

Role requires coordinating with Facilities Management, project teams and external stakeholders, plus overseeing staffing, budgeting, vendor management and resident welfare.

Qualifications

• Diploma or equivalent qualification in Operations Management, Facilities Management, Security Management, Building Services, Workplace Safety & Health (WSH) or a related discipline.
• Minimum 5 years of relevant experience in dormitory operations, worker accommodation, facilities management or a similar 24/7 operational environment, preferably in a supervisory or managerial role.
• Good knowledge of FEDA, EFMA, MOM requirements, Singapore dormitory licensing and applicable accommodation, safety and regulatory standards.
• Experience in setting up or managing a newly developed worker dormitory, including building handover and operational readiness, would be a strong advantage.

Responsibilities

• Oversee pre-opening and operational readiness with Facilities Management, Project Team, architects and consultants.
• Plan staffing, furniture, equipment, supplies, systems, inspections and defect rectification for opening.
• Develop and implement SOPs, house rules, emergency plans and procedures.
• Manage daily dormitory operations: resident registration, room allocation, check-in/out, occupancy management.
• Coordinate accommodation for internal employees and external corporate clients.
• Monitor bed availability, occupancy, tenancy agreements, charges and billing with Finance.
• Maintain dormitory management systems and accurate resident records per data protection.
• Ensure compliance with regulatory requirements and licensing.

Job description

We're looking for an experienced Dormitory Manager to join our team!

Be part of an exciting opportunity to establish and manage our upcoming worker dormitory!

You'll play an important role in preparing the dormitory for occupation, overseeing daily operations and creating a safe, well-managed and welcoming living environment for our residents.

What You'll Be Doing

Pre-Opening & Operational Readiness

• Work closely with the Facilities Management and Project Team, architects and consultants during the construction and pre-opening phases, providing operational input and coordinating building handover, testing and commissioning to ensure readiness for occupation.
• Plan and coordinate pre-opening requirements, including staffing, furniture, equipment, supplies, operational systems, inspections and defect rectification.
• Develop and implement dormitory SOPs, house rules, emergency response plans and operational procedures.

Dormitory Operations & Occupancy Management

• Oversee daily dormitory operations, including resident registration, room allocation, check-in/check-out and occupancy management.
• Coordinate accommodation arrangements for both internal employees and external corporate clients.
• Monitor bed availability, occupancy rates, room utilisation, tenancy agreements, accommodation charges and billing matters in coordination with Finance.
• Manage dormitory management systems and maintain accurate resident and occupancy records in accordance with data protection requirements.

Compliance, Safety & Resident Welfare

• Ensure compliance with FEDA, EFMA, MOM, SCDF, NEA and other applicable regulatory requirements.
• Liaise with government authorities and coordinate licensing matters, inspections, audits and compliance submissions.
• Oversee dormitory cleanliness, hygiene, security, maintenance and shared facilities, including laundry, cooking areas and waste disposal.
• Conduct regular inspections, enforce house rules and manage resident feedback, disputes, misconduct and welfare matters.
• Promote harmonious communal living through resident engagement and welfare initiatives.
• Coordinate emergency preparedness, evacuation drills, incident reporting, medical emergency procedures and infectious disease response.

Facilities, Vendors & Cost Management

• Supervise dormitory staff, contractors and outsourced service providers to maintain operational standards.
• Manage procurement, vendor performance, maintenance coordination and operational budgets.
• Monitor utility consumption, identify cost-saving opportunities and ensure efficient use of resources without compromising safety or resident welfare.
• Prepare regular reports on occupancy, revenue-related matters, compliance, maintenance, incidents and operational performance.
• Perform other duties as assigned.

What We're Looking For

• Diploma or equivalent qualification in Operations Management, Facilities Management, Security Management, Building Services, Workplace Safety & Health (WSH) or a related discipline. Relevant experience may also be considered.
• Minimum 5 years of relevant experience in dormitory operations, worker accommodation, facilities management or a similar 24/7 operational environment, preferably in a supervisory or managerial role.
• Good knowledge of FEDA, EFMA, MOM requirements, Singapore dormitory licensing and applicable accommodation, safety and regulatory standards.
• Experience in setting up or managing a newly developed worker dormitory, including building handover and operational readiness, would be a strong advantage.
• Familiarity with occupancy management, corporate client arrangements, accommodation billing, vendor management and operational budgeting.
• Strong leadership, stakeholder management, communication, coordination and problem-solving skills, with the ability to engage residents from different nationalities.
• CERT, First Aid, Fire Safety, WSH or other relevant emergency-response training/certifications would be an added advantage.
• Proficient in productivity tools and office applications, administrative reporting and digital management systems.
• Able to work independently, make sound decisions and respond to operational emergencies outside normal working hours when required.

Ready for Your Next Challenge?

Here's your opportunity to help shape the operations of a brand-new dormitory from the ground up!

If you're ready to make a difference, we'd love to hear from you.