Operations Executive (Dormitory)

TS THREE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

TS THREE PTE. LTD. seeks an operations-oriented professional to manage daily dormitory functions for migrant workers in Singapore.

The role focuses on safety, cleanliness, and smooth day-to-day operations across resident rooms, common areas and facilities. You will perform routine patrols, support check-in/check-out activities, and maintain accurate resident records while addressing inquiries and escalating issues as needed.

Qualifications

• Minimum NITEC/Higher NITEC, Diploma or equivalent qualification.

Responsibilities

• Support day-to-day operations of the migrant worker dormitory to keep the site safe, secure, clean and operational.
• Conduct routine site patrols and inspections of resident rooms, common areas, facilities and other operational areas.
• Assist resident check-in/check-out, room and bed movements and maintain accurate resident records.
• Handle residents' enquiries, feedback and complaints and elevate matters when needed.
• Monitor dormitory rules, safety requirements and site procedures.
• Oversee security and access control for residents, visitors, contractors, vehicles and deliveries.
• Identify and report maintenance defects, safety hazards and cleanliness issues and follow up on rectification works.
• Coordinate with security, housekeeping, maintenance, contractors and other service providers on daily matters.
• Check housekeeping, sanitation, waste management, pest control and environmental cleanliness.
• Respond to incidents and emergencies per the site ERP and procedures.
• Maintain shift logs, inspection records, incident reports and checklists.
• Ensure proper shift handovers and follow up on outstanding matters.
• Support regulatory inspections, audits, drills, and other site activities as required.
• Perform other reasonable operational duties as assigned.

Education

NITEC/Higher NITEC, Diploma or equivalent qualification

Job description

Job Responsibilities:

• Support the day-to-day operations of the migrant worker dormitory and ensure the site remains safe, secure, clean and operational.
• Conduct routine site patrols and inspections of resident rooms, common areas, facilities and other operational areas.
• Support resident check-in/check-out, room and bed movements and maintain accurate resident records.
• Attend to residents' enquiries, feedback and complaints, and elevate matters where necessary.
• Monitor and enforce dormitory house rules, safety requirements and site procedures.
• Monitor security and access control for residents, visitors, contractors, vehicles and deliveries.
• Identify and report maintenance defects, safety hazards, cleanliness issues and other operational abnormalities, and follow up on rectification works.
• Coordinate with security, housekeeping, maintenance personnel, contractors and other service providers on daily operational matters.
• Conduct checks on housekeeping, sanitation, waste management, pest control and general environmental cleanliness.
• Respond to incidents and emergencies in accordance with the site's Emergency Response Plan (ERP) and established procedures.
• Maintain accurate shift logs, inspection records, incident reports, checklists and other operational documentation.
• Ensure proper shift handover and follow up on outstanding operational matters.
• Support regulatory inspections, audits, emergency drills and other site activities as required.
• Perform other reasonable operational duties assigned by the OIC or Management.

Requirements:

• Minimum NITEC/Higher NITEC, Diploma or equivalent qualification. Relevant working experience may also be considered.
• Experience in dormitory operations, accommodation, facilities management, security, estate operations or other 24/7 operational environments would be advantageous.
• Able to work independently and as part of an operations team.
• Good communication and interpersonal skills, with the ability to interact with residents from different backgrounds.
• Able to handle operational issues and emergencies calmly and elevate matters appropriately.
• Basic computer literacy and ability to prepare operational records and reports.
• CERT, First Aid, fire-safety, WSH or other relevant emergency-response training would be advantageous.