Dormitory Operations Lead — Resident Care & Compliance

ED1 SERVICES PTE. LTD.; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

ED1 SERVICES PTE. LTD. is seeking an Operations Executive to oversee daily dormitory operations and ensure a safe, compliant living environment for residents.

You will manage resident check-in/out, case handling, and facility coordination while engaging with stakeholders to deliver smooth operations. The role involves inspections, coordinating maintenance, tracking records, and supporting audits. Strong English communication, teamwork and problem solving are essential for success in a dynamic

Formación

• Diploma or degree in facilities management, building management, hospitality, business administration or a related discipline.
• Relevant operational experience in dormitory, residential, township, hospitality, property or facilities management operations is preferred.
• Knowledge of Foreign Employee Dormitories Act (FEDA) and dormitory licensing requirements is advantageous.
• Certification in Fire Safety Management and/or CFME Tier 4/5 is a plus.
• Strong interpersonal, communication and conflict resolution skills with diverse stakeholders.
• Proficient in English (spoken and written).

Responsabilidades

• Manage resident check-in, check-out and room allocation processes.
• Attend to residents' and clients' enquiries, feedback and operational concerns promptly.
• Support resident engagement programmes, welfare activities and community initiatives.
• Enforce dormitory house rules and operational policies.
• Conduct routine inspections of facilities and common areas.
• Coordinate maintenance, housekeeping, pest control and repairs with relevant teams.
• Maintain accurate records relating to occupancy, incidents, maintenance requests and resident matters.
• Prepare operational reports, incident reports and compliance documentation.
• Coordinate email, telephone and administrative correspondence with residents, employers and stakeholders.
• Support audits, inspections and regulatory submissions.
• Liaise with government agencies, employers, contractors and service providers on operational matters.
• Support emergency response and incident management activities.
• Ensure compliance with FEDA requirements and dormitory operational standards.
• Perform any other duties assigned by the Management

Conocimientos

Interpersonal skills

Communication skills

Conflict resolution

English proficiency

Teamwork

Problem solving

Multilingual (Tamil/Bengali/Mandarin)

Educación

Diploma/Degree in Facilities Management or related

Herramientas

Microsoft Office

Incident reporting systems

Resident management systems

Descripción del empleo

ED1 SERVICES PTE. LTD. is seeking an Operations Executive to oversee daily dormitory operations and ensure a safe, compliant living environment for residents.

You will manage resident check-in/out, case handling, and facility coordination while engaging with stakeholders to deliver smooth operations. The role involves inspections, coordinating maintenance, tracking records, and supporting audits. Strong English communication, teamwork and problem solving are essential for success in a dynamic