Operations Executive

SEASON BUS SERVICES CO PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transport service provider in Singapore is seeking an Operations Executive to manage the logistics of school transportation. Responsibilities include route planning, fleet management, and ensuring safety compliance. The ideal candidate will have strong organizational skills, a diploma in Business Administration or Operations, and at least 2 years of experience. This role requires a proactive mindset and the ability to work effectively with drivers and school communities.

Qualifications

• Detail-oriented professional with a passion for efficiency and problem-solving.
• Proactive with the ability to manage transport logistics efficiently.

Responsibilities

• Route Planning and Optimization: Minimize travel time and cost.
• Fleet Management: Ensure buses are in optimal condition.
• Safety and Compliance: Implement safety protocols and conduct audits.
• Driver and Crew Management: Supervise drivers and ensure professionalism.
• Student Safety and Behavior Management: Communicate safety rules.
• Technology and Data Management: Utilize systems for performance tracking.
• Emergency and Contingency Response: Follow emergency protocols.
• Daily Bus Operations: Oversee timely arrival and dismissal.
• Address Change Management: Maintain logs of address changes.
• Ad-Hoc and Field Trip Bus Requests: Manage bookings and logistics.
• Compliance & Documentation: Maintain operational records.

Skills

Strong organizational and analytical skills

Excellent communication and teamwork abilities

Proactive mindset

Ability to start work early

Possess a class 3 driving license

Minimum 2 years working experience

Education

Diploma in Business Administration or Operations

Job description

Are you a detail-oriented professional with a passion for efficiency and problem-solving?
We’re looking for an enthusiastic Operations Executive to be a key part of our growing team!

What We’re Looking For:

• Strong organizational and analytical skills
• Excellent communication and teamwork abilities
• Proactive mindset with a drive to make things happen
• Someone who stays in the North area and able to start work early
• Possess a class 3 driving license is with an added advantage
• Preferably someone with minimum 2 years working experience and with a diploma in Business Administration or Operations field preferred

The Operations Executive plays a key role in ensuring that the school transportation system runs safely, efficiently and reliably. This position oversees the day-to-day logistics of bus operations, manages drivers and routes and ensures compliance within our clients and the school community.

Key Responsibilities

1. Route Planning and Optimization

• Continuously review and optimize routes to minimize travel time and improve cost efficiency.

• Adjust routes proactively based on traffic, road closures, or changes in student enrollment.

• Analyze GPS data and performance metrics to refine route planning.

2. Fleet Management

• Ensure all buses are maintained in proper working condition and meet safety inspection requirements.

• Oversee vehicle allocation for daily and ad-hoc routes to ensure fleet adequacy.

• Monitor performance and coordinate maintenance to maintain optimal operational readiness.

3. Safety and Compliance

• Implement and enforce all safety protocols for students and bus crew.

• Verify that all drivers hold valid licenses, certifications, and have completed required training.

• Conduct regular safety audits, refresher training, and emergency response drills.

• Investigate incidents or complaints promptly and implement corrective measures.

4. Driver and Crew Management

• Supervise and support school bus drivers and bus monitors to ensure professionalism, safety, and punctuality.

• Reinforce adherence to internal SOPs and road safety regulations.

• Encourage accountability and continuous improvement through coaching and feedback.

5. Student Safety and Behavior Management

• Ensure clear communication of bus safety rules to students.

• Oversee discipline reporting through the Green Form system and follow up with relevant parties.

• Support bus monitors in managing student behavior appropriately.

6. Technology and Data Management

• Utilize GPS and transportation management systems to monitor real-time bus movement.

• Track punctuality and performance at various route checkpoints.

• Use data insights to drive route optimization and incident prevention.

7. Emergency and Contingency Response

• Follow established emergency procedures for accidents, breakdowns, and severe weather.

• Coordinate response, documentation, and reporting for all incidents.

• Ensure timely communication with parents, the school, and management during disruptions.

8. Daily Bus Operations

• Oversee smooth and timely daily arrival and dismissal operations.

• Manage traffic flow with school security.

• Resolve operational issues promptly on-site.

• Manage scheduling and dispatch of ASA buses.

• Ensure accurate attendance and safe student drop-offs.

9. Address Change Management

• Review updates on address change requests.

• Verify new addresses for safety, accessibility, and route efficiency.

• Maintain an up-to-date log and ensure timely implementation.

10. Ad-Hoc and Field Trip Bus Requests

• Receive, log, and verify details of all ad-hoc bus bookings.

• Allocate buses, drivers, and attendants according to availability and requirements.

• Communicate booking confirmations, updates, or constraints promptly.

• Maintain detailed documentation for audit and billing purposes.

• Provide ground support during school events, ensuring punctuality and problem resolution.

11. Compliance & Documentation

• Ensure all vehicles have valid inspections and insurance.

• Maintain accurate operational records and audit-ready documentation.