Operations Executive

HR SG PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

HR SG PTE. LTD. is seeking an Operations Executive to coordinate daily school transport services, ensuring timely pick-ups and safe handovers.

You will manage schedules, support drivers and subcontractors, and respond to enquiries and disruptions to keep operations running smoothly. Responsibilities include route planning, attendance monitoring, and maintaining accurate records while upholding confidentiality and compliance with school requirements.

Qualifications

• Diploma or equivalent qualification; practical experience welcome.

Responsibilities

• Coordinate daily bus operations to ensure timely student pick-ups and drop-offs.
• Coordinate drivers, attendants and subcontractors, including attendance monitoring and replacement arrangements.
• Handle enquiries from parents, schools and transport crews professionally.
• Respond promptly to delays, vehicle breakdowns, incidents and complaints.
• Assist with route planning, bus allocation and adjustments when students join, withdraw or change addresses.
• Maintain accurate student lists, schedules, attendance records and operational updates in the company’s systems.
• Monitor adherence to company procedures and school requirements, including seat belt use and safe student handovers.
• Visit schools and pick-up locations when required to support ground operations.
• Perform other operational duties assigned by management.

Skills

Communication

Interpersonal skills

Organisational skills

Attention to detail

Proactive

Ownership

Calm under pressure

WhatsApp usage

Education

Diploma or equivalent qualification

Tools

WhatsApp

Microsoft Excel

Transport management software

Job description

Company Overview

Our client is a transport services provider supporting school bus operations. The team works closely with schools, parents, drivers and bus attendants to ensure safe, reliable and timely transport for students.

Role Overview

We are looking for a responsible and proactive Operations Executive to coordinate daily transport services. You will manage schedules, support transport crews, handle enquiries and resolve service disruptions to keep operations running smoothly.

Key Responsibilities

• Coordinate daily bus operations to ensure timely student pick-ups and drop-offs.
• Coordinate drivers, bus attendants and subcontractors, including attendance monitoring and replacement arrangements.
• Handle enquiries from parents, schools and transport crews professionally.
• Respond promptly to delays, vehicle breakdowns, incidents and complaints, escalating matters when necessary.
• Assist with route planning, bus allocation and adjustments when students join, withdraw or change addresses.
• Maintain accurate student lists, schedules, attendance records and operational updates in the company’s systems.
• Monitor adherence to company procedures and school requirements, including seat belt use and safe student handovers.
• Visit schools and pick-up locations when required to support ground operations.
• Perform other operational duties assigned by management.

Requirements

• Diploma or equivalent qualification preferred; candidates with relevant practical experience are welcome to apply.
• Experience in transport coordination, the private bus industry or a school environment is an advantage.
• Strong communication and interpersonal skills to coordinate with parents, schools, drivers and other stakeholders.
• Good organisational skills, with the ability to manage multiple priorities and remain calm under pressure.
• Responsible, proactive and able to take ownership of tasks.
• Comfortable using WhatsApp, Microsoft Excel and transport management applications.
• Attention to detail when maintaining schedules, student information and operational records.
• Able to handle student and parent information confidentially.
• Able to support early morning operations from 6:00 am when required.
• Willing to travel between the office, schools and operational locations during working hours.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.

Only shortlisted candidates will be contacted.