School Operations Admin (North) | 5 days | up to S$3,000 | Morning shift

HEY ROCKET PTE. LTD.; Singapore; On-site; SGD 30,000 - 36,000; Full time

Benefits offered by this job

5-day work week

13 days leave

Job summary

Hey Rocket Pte. Ltd. in Singapore is seeking a Customer Service Executive to support daily transport operations in a school-based environment.

You will act as the main point of contact for parents, guardians, and school staff, delivering updates and coordinating with operations teams to ensure safe bus services. The role offers structured hours with a 5-day work week, allowances for leave, and a focus on customer interaction plus administrative tasks.

Qualifications

• 1–2 years of customer service or coordination experience.
• Able to handle fast-paced situations.
• Good problem-solving and communication skills.
• Organized and detail-oriented.
• Comfortable using systems (CRM, GPS tools)

Responsibilities

• Main point of contact for parents, guardians, and school staff.
• Provide updates via calls, messages, and emails.
• Handle feedback and resolve issues professionally.
• Coordinate with transport teams on routing and scheduling.
• Track bus movements using GPS systems.
• Maintain records in CRM and support admin tasks.

Skills

Customer service

Coordination

Problem-solving

Communication

Organized

Tools

CRM

GPS tools

Job description

Join a stable, school-based environment as a Customer Service Executive supporting daily transport operations. This role involves both front-of-house (handling enquiries from parents and school staff) and back-of-house coordination with operations teams to ensure smooth and safe bus services. Ideal for candidates who enjoy structured hours, meaningful work, and a mix of customer interaction and administrative responsibilities.

Who We’re Looking For

• 1–2 years of customer service or coordination experience
• Able to handle fast-paced situations
• Good problem-solving and communication skills
• Organized and detail-oriented
• Comfortable using systems (CRM, GPS tools)

What You’ll Be Doing

• Main point of contact for parents, guardians, and school staff
• Provide updates via calls, messages, and emails
• Handle feedback and resolve issues professionally
• Coordinate with transport teams on routing and scheduling
• Track bus movements using GPS systems
• Maintain records in CRM and support admin tasks

Salary & Benefits

• Up to $3,000 (Full-time)
• Working Hours: 6:30 AM - 5:00PM / 7:30AM – 6:00PM
• 5-day work week
• 13 days leave (7 days Annual Leave + 6 days additional leave + Special leave)
• Location: North area

Hey Rocket Pte. Ltd. (EA 21C0816) Angel Chia (R25126511)