Operations Excellence & Transformation Lead

Ant International; Singapore; Presencial; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

Ant International in Singapore is seeking an experienced operations professional to drive transformation across banking/fintech processes. The role focuses on delivering timely operations, partnering with senior stakeholders, and developing metrics and SOPs to maximize productivity.

You will lead cross-functional teams, identify digitization opportunities, and manage complex programs from initiation to implementation, adapting to changing priorities with clear communication.

Qualificações

• 8 years of professional experience in operations, preferably in a banking/fintech environment.
• Proven experience (5 years) in project management / Operations, business process engineering, and digital transformation within banking/financial services.
• Ability to think creatively, deal with ambiguity, and manage changing priorities.
• Demonstrated experience leading cross-functional teams and managing complex transformation projects from initiation to implementation.

Responsabilidades

• Ensure delivery of timely business operations and high quality performance.
• Serve as a trusted partner to stakeholders across various business units and seniority levels to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence.
• Support all metrics relating to Customer Experience, including expertise with Excel/Access/PowerPoint, and organized project communications.
• Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity.
• Identify potential areas for digitization and automation to improve operational efficiency and customer experience, and drive cost savings.
• Prepare project/change request performance metrics, including KPIs, ROI, to assess transformation initiatives.
• Create effective communication plans and materials for a variety of stakeholders.
• Lead cross-functional teams and manage complex transformation projects from initiation to implementation.
• Think creatively, handle ambiguity, and manage changing priorities with professional communication.

Conhecimentos

Stakeholder management

Cross-functional leadership

Data-driven decision making

Process improvement

Change management

Analytical mindset

Strategic thinking

Adaptability

Communication skills

Project leadership

Ferramentas

Excel

Access

PowerPoint

Descrição da oferta de emprego

Ant International in Singapore is seeking an experienced operations professional to drive transformation across banking/fintech processes. The role focuses on delivering timely operations, partnering with senior stakeholders, and developing metrics and SOPs to maximize productivity.

You will lead cross-functional teams, identify digitization opportunities, and manage complex programs from initiation to implementation, adapting to changing priorities with clear communication.