Business Process Manager

ANEXT Bank; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

ANEXT Bank in Singapore seeks an experienced Change Management Lead to drive enterprise-wide tech changes and ensure smooth adoption across systems and processes. You will report to the Head of Operation Excellence under the COO office and collaborate with multiple business units to minimize disruption and maximise efficiency.

You will oversee SOPs, workflows, and dashboards, with a strong emphasis on stakeholder communication and data-driven improvements, enabling digital transformation in

Qualifications

• 8 years of professional experience in operations, banking/fintech preferred.
• 5+ years in project management, operations, and digital transformation in financial services.
• Ability to think creatively, handle ambiguity and shifting priorities.
• Proven track record leading cross-functional transformation projects.
• Strong communication, stakeholder engagement and professional demeanor.
• Analytical mindset with data-driven decision making.
• Adaptable to a fast-paced, dynamic environment.

Responsibilities

• Ensure delivery of timely business operations and high quality performance.
• Partner with stakeholders across units to identify issues and drive execution excellence.
• Support metrics relating to Customer Experience with strong Excel/PowerPoint proficiency.
• Develop SOPs, workflows, metrics, and reports to maximize productivity.
• Identify opportunities for digitization and automation to improve efficiency and reduce costs.
• Prepare project/change performance metrics including KPIs and ROI.
• Create effective communication plans for diverse stakeholders.

Skills

Change management

Operations leadership

Stakeholder management

Data-driven decision making

Digital transformation

Tools

Excel

Access

PowerPoint

Job description

We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext

About the Role

This is an individual contributor role, responsible for leading the change management initiatives to ensure that enterprise-wide tech changes and new technologies transition smoothly and are embedded effectively into systems and processes, minimising disruption and increasing adoption with maximum efficacy. This role reports to the Head of Operation Excellence under COO office.

Job Responsibilities

• Ensure delivery of timely business operations and high quality performance.
• Serve as a trusted partner to stakeholders across various business units and seniority levels to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence.
• Support all metrics relating to Customer Experience, This includes demonstrable expertise with Excel/Access / Powerpoint, excellent written communication skills and an organized approach to projects and communications;
• Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity.
• Identify potential areas for digitization and automation to improve operational efficiency, enhance customer experience, and drive cost savings.
• Prepare on project / Change request performance metrics, including KPIs, ROI, and other key success indicators, to assess the effectiveness of transformation initiatives.
• Create effective communication plans and materials to address a variety of stakeholders.

Requirements

• 8 years of professional experience in operations, preferably in a banking/fintech environment
• Proven experience (5 years) in project management / Operations , business process engineering, and digital transformation within the banking or financial services industry.
• Ability to think creatively, deal with ambiguity, and manage changing priorities.
• Demonstrated experience leading cross-functional teams and managing complex transformation projects from initiation to implementation.
• Ability to think creatively, deal with ambiguity, and manage changing priorities and demonstrate effective communication, composure, and professional attitude.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Analytical mindset with the ability to identify process improvement opportunities, analyze data, and drive data-driven decision-making.
• Proven ability to adapt to a fast-paced, dynamic environment