Operations & Data Support Assistant

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking an Operations & Data Support Assistant at the Changi Airfreight Centre to support daily reporting, KPI monitoring and data management.

The role focuses on collecting and analysing operational data, preparing reports and maintaining dashboards to boost efficiency. The ideal candidate has a Diploma or higher, at least 1 year in admin/data/ops support, and solid Excel and data reporting skills, with strong analytical and communication abilities,

Qualifications

• Diploma or higher qualification.
• At least 1 year of relevant experience in administrative support, data management or operations support would be an advantage.
• Basic knowledge of Microsoft Excel and data reporting.

Responsibilities

• KPI Monitoring: Track key performance indicators and update performance records.
• Data Collection & Management: Collect, organise and verify operational data from various sources.
• Dashboard & Report Preparation: Prepare and maintain dashboards and regular reports using data visualization tools.
• Data Analysis: Review data to identify trends and support management reports.
• Stakeholder Coordination: Liaise with department heads for information and reporting support.
• Complaint Follow-up & Escalation: Monitor complaints and escalate issues for timely resolution.

Skills

Analytical skills

Communication skills

Coordination skills

Detail-oriented

Organised

Education

Diploma or higher qualification

Tools

Microsoft Excel

Data visualization tools

Job description

Job Summary

We are looking for a detail-oriented and analytical Operations & Data Support Assistant to join our team at Changi Airfreight Centre. The successful candidate will support daily operational reporting, KPI monitoring and data management. You will assist in collecting and analysing operational date, preparing reports and maintaining performance dashboards to support the team in monitoring business performance and improving operational efficiency.

Job Description

• KPI Monitoring: Assist in tracking key performance indicators (KPIs), monitoring operational performance and updating performance records.
• Data Collection & Management: Collect, organise and verify operational data from various sources to ensure accuracy and completeness.
• Dashboard & Report Preparation: Assist in preparing and maintaining performance dashboards and regular reports using relevant data visualisation tools.
• Data Analysis: Review operational data to identify trends, highlight performance gaps and support the preparation of management reports.
• Stakeholder Coordination: Liaise with department heads and relevant teams to gather information, follow up on outstanding matters and provide operational reporting support.
• Complaint Follow-up & Escalation: Monitor daily customer and overseas complaints, follow up tp ensure timely resolution and elevate outstanding issues when necessary.

Requirements

• Diploma or higher qualification in any discipline.
• At least 1 year of relevant experience in administrative support, data management or operations support would be an advantage.
• Basic knowledge of Microsoft Excel and data reporting.
• Good analytical, communication and coordination skills.
• Detail-oriented, organised and able to follow up on outstanding matters independently.

Working Location

SATS Airfreight Terminal Core A, 81 Airport Cargo Road, Singapore 819459

Working Hours

• 5.5 day work week
• Monday to Friday: 9.00am to 6.00pm
• Saturday: 9.00am to 12.00pm