Operational Excellence Service Delivery Intern

SATS Ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SATS Ltd. in Singapore is seeking an Operational Performance Analytics professional to analyze service and customer data, identify trends and opportunities for improvement across stations and accounts.

You will support the development and maintenance of Excel/Power BI dashboards and management reports, translate findings into concise executive-ready narratives, and partner with stakeholders to drive continuous performance improvements across the network.

Qualifications

• Strong analytical capability with large or messy datasets.
• Excel and data visualization skills are essential.
• Structured problem-solving and process mapping are advantageous.
• Ability to translate analysis into clear presentations for stakeholders.
• High ownership and agility in learning new processes.

Responsibilities

• Operational Performance Analytics - analyze data to identify trends, bottlenecks, and improvement opportunities across stations/accounts.
• Dashboard & KPI Reporting - support development and maintenance of Excel/Power BI dashboards, scorecards, and management reporting.
• Root Cause & Improvement Analysis - perform deep-dives into issues using shipment/process data; aid root-cause categorisation and corrective actions.
• Management & Customer Presentations - translate findings into executive-ready presentations with insights and recommendations.
• Service Delivery & Continuous Improvement Support - support regional/global delivery initiatives and track agreed actions with stakeholders.

Skills

Strong analytical capability

Excel proficiency

Data visualization

Structured problem-solving

Presentation & communication

Ownership & learning agility

Tools

Power BI

Excel

Job description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

Job Description

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Operational Performance Analytics - Analyse operational, service and customer performance data to identify trends, exceptions, bottlenecks and improvement opportunities across stations/accounts.
• Dashboard & KPI Reporting - Support development and maintenance of Excel/Power BI dashboards, scorecards and management reporting covering service KPIs, cycle times, SLA performance and operational exceptions.
• Root Cause & Improvement Analysis - Perform structured deep-dives into operational issues using shipment-level or process-level data, supporting root-cause categorisation and development of corrective actions.
• Management & Customer Presentations - Translate operational findings into concise, executive-ready presentations, including performance narratives, visualisations, key insights and recommended actions.
• Service Delivery & Continuous Improvement Support- Support regional/global service delivery initiatives, process mapping, benchmarking, improvement projects and tracking of agreed actions with operational stakeholders.

Key Requirements

• Strong analytical capability - Comfortable working with large or messy datasets and able to identify patterns, anomalies and meaningful operational insights.
• Excel and data visualisation skills - Proficient in Excel; exposure to Power BI, Tableau or equivalent visualisation tools is strongly preferred.
• Structured problem-solving - Able to break down operational problems logically; exposure to Lean, Six Sigma, process mapping, root-cause analysis or operations research is advantageous.
• Strong presentation and communication skills - Able to convert analysis into clear PowerPoint slides and communicate findings simply to both operational and management stakeholders.
• High ownership and learning agility - Comfortable working with ambiguity, asking the right questions, independently following through on analysis and adapting quickly to unfamiliar operational processes.