Data-Driven Operations & KPI Support Analyst

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking an Operations & Data Support Assistant at the Changi Airfreight Centre to support daily reporting, KPI monitoring and data management.

The role focuses on collecting and analysing operational data, preparing reports and maintaining dashboards to boost efficiency. The ideal candidate has a Diploma or higher, at least 1 year in admin/data/ops support, and solid Excel and data reporting skills, with strong analytical and communication abilities,

Qualifications

• Diploma or higher qualification.
• At least 1 year of relevant experience in administrative support, data management or operations support would be an advantage.
• Basic knowledge of Microsoft Excel and data reporting.

Responsibilities

• KPI Monitoring: Track key performance indicators and update performance records.
• Data Collection & Management: Collect, organise and verify operational data from various sources.
• Dashboard & Report Preparation: Prepare and maintain dashboards and regular reports using data visualization tools.
• Data Analysis: Review data to identify trends and support management reports.
• Stakeholder Coordination: Liaise with department heads for information and reporting support.
• Complaint Follow-up & Escalation: Monitor complaints and escalate issues for timely resolution.

Skills

Analytical skills

Communication skills

Coordination skills

Detail-oriented

Organised

Education

Diploma or higher qualification

Tools

Microsoft Excel

Data visualization tools

Job description

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking an Operations & Data Support Assistant at the Changi Airfreight Centre to support daily reporting, KPI monitoring and data management.

The role focuses on collecting and analysing operational data, preparing reports and maintaining dashboards to boost efficiency. The ideal candidate has a Diploma or higher, at least 1 year in admin/data/ops support, and solid Excel and data reporting skills, with strong analytical and communication abilities,