Operations & Data Support Assistant

S.F. Express (Singapore) Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

S.F. Express (Singapore) Pte Ltd at Changi Airfreight Centre is seeking a detail-oriented Operations & Data Support Assistant to support daily operational reporting, KPI monitoring and data management.

You will collect and analyse data, prepare reports and maintain performance dashboards to help the team monitor business performance and drive operational efficiency.

Qualifications

• Diploma or higher qualification in any discipline.
• At least 1 year of relevant experience in administrative support, data management or operations support.
• Basic knowledge of Microsoft Excel and data reporting.
• Good analytical, communication and coordination skills.
• Detail-oriented, organised and able to follow up independently.

Responsibilities

• KPI Monitoring: track KPIs and monitor operational performance.
• Data Collection & Management: collect and verify operational data.
• Dashboard & Report Preparation: prepare and maintain dashboards and reports.
• Data Analysis: identify trends and performance gaps for management reports.
• Stakeholder Coordination: liaise with department heads for information.
• Complaint Follow-up & Escalation: monitor complaints and escalate unresolved issues.

Skills

KPI monitoring

Data collection

Dashboard creation

Data analysis

Stakeholder coordination

Communication

Education

Diploma or higher

Tools

Microsoft Excel

Job description

Job Summary

We are looking for a detail-oriented and analytical Operations & Data Support Assistant to join our team at Changi Airfreight Centre. The successful candidate will support daily operational reporting, KPI monitoring and data management. You will assist in collecting and analysing operational date, preparing reports and maintaining performance dashboards to support the team in monitoring business performance and improving operational efficiency.

Job Description

• KPI Monitoring: Assist in tracking key performance indicators (KPIs), monitoring operational performance and updating performance records.

• Data Collection & Management: Collect, organise and verify operational data from various sources to ensure accuracy and completeness.

• Dashboard & Report Preparation: Assist in preparing and maintaining performance dashboards and regular reports using relevant data visualisation tools.

• Data Analysis: Review operational data to identify trends, highlight performance gaps and support the preparation of management reports.

• Stakeholder Coordination: Liaise with department heads and relevant teams to gather information, follow up on outstanding matters and provide operational reporting support.

• Complaint Follow-up & Escalation: Monitor daily customer and overseas complaints, follow up tp ensure timely resolution and elevate outstanding issues when necessary.

Requirements

• Diploma or higher qualification in any discipline.

• At least 1 year of relevant experience in administrative support, data management or operations support would be an advantage.

• Basic knowledge of Microsoft Excel and data reporting.

• Good analytical, communication and coordination skills.

• Detail-oriented, organised and able to follow up on outstanding matters independently.

Working Location

SATS Airfreight Terminal Core A, 81 Airport Cargo Road, Singapore 819459

Working Hours

5.5 day work week
Monday to Friday: 9.00am to 6.00pm
Saturday: 9.00am to 12.00pm