Operations Coordinator (Air Freight Export)

LX PANTOS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

LX PANTOS SINGAPORE PTE. LTD. is looking for a full-time Operations Coordinator to manage air freight import/export shipments. Based at Changi Airport, you'll coordinate daily shipments, ensure timely delivery, and handle customer inquiries.

The ideal candidate should have 2-3 years of experience in freight forwarding and possess excellent teamwork and interpersonal skills. This role involves working in shifts, including on weekends and public holidays.

Qualifications

• 2-3 years of experience in the freight forwarding industry is preferred.
• Ability to work beyond normal office hours when required.

Responsibilities

• Coordinate daily air export shipments from booking to final departure.
• Verify shipping documents including MAWB and HAWB.
• Respond to customer inquiries regarding shipments.

Skills

Attention to detail

Interpersonal skills

Independence

Teamwork

Job description

About the role

This is a full-time Operations Coordinator (Air Freight Import/Export) role with LX Pantos Singapore Pte Ltd, located in the Changi Airport East Region. In this full-time role, you will be responsible for coordinating the import and export of air freight shipments, ensuring efficient and timely delivery to customers.

What you'll be doing:

Air Export Operations

• Coordinate daily air export shipments from booking to final departure.
• Arrange cargo collection, consolidation, palletization and warehouse handling activities.
• Prepare and verify shipping documents, including MAWB, HAWB, commercial invoices, packing lists and export permits.
• Liaise with airlines, ground handling agents, transport providers, customers and overseas offices.
• Monitor shipment status and ensure on-time departure according to customer requirements.
• Handle shipment irregularities and provide timely updates to customers.

Customer Service

• Respond to customer inquiries regarding shipment schedules, documentation and status updates.
• Ensure customer requirements and KPIs are met.
• Maintain good relationships with customers and business partners.
• Perform any ad-hoc duties assigned by superior.

What we're looking for:

• Possess 2-3 years experience in freight forwarding industry is preferred
• High attention to details
• Able to work well independently
• Good teamwork and interpersonal skills
• Able to work beyond normal office hours when operational requirements arise
• Working day: Shift schedule work (including Sunday / Public Holiday/ weekday and weekend according to shift assigned)
• Working Location: Changi Airfreight Centre