Operations Assistant – Air Freight Import Customer Service

RECRUITPEDIA PTE. LTD.; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Recruitpedia Pte. Ltd. in Singapore is seeking a Logistics Coordinator to manage end-to-end import shipment operations, coordinating with overseas offices, airlines and service providers to ensure timely cargo movement.

You will monitor shipment status, handle customer inquiries, prepare reports, support billing activities and ensure permits and documentation are properly processed. Candidates should have a Diploma or Degree in Logistics or related discipline and at least 2 years' experience in

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration preferred.
• Minimum 2 years of relevant experience in freight forwarding, air freight operations, import/export operations or logistics customer service.
• Experience handling key accounts, shipment coordination and billing activities will be an advantage.
• Knowledge of air freight processes, import operations and shipment documentation.
• Experience handling special cargo such as temperature-sensitive or high-value shipments will be an advantage.
• Proficient in Microsoft Office and familiar with logistics or shipment management systems.

Responsibilities

• Manage end-to-end import shipment operations to ensure timely and smooth cargo movement.
• Coordinate with overseas offices, airlines, terminals, transport providers and other service partners to ensure shipments are handled efficiently.
• Monitor shipment status and provide timely updates to customers and relevant stakeholders.
• Coordinate cargo clearance and delivery arrangements.
• Handle customer enquiries and resolve shipment-related issues and complaints promptly.
• Manage shipment exceptions such as cargo discrepancies, damages, delays and special transportation requirements.
• Support the handling of special cargo, including temperature-sensitive and high-value shipments, where required.
• Ensure relevant permits, shipment documentation and customs requirements are properly processed.
• Prepare customer reports, operational updates and performance reports.
• Support billing activities and ensure charges are accurately recorded.
• Coordinate with internal departments to resolve operational, billing and system-related issues.
• Provide backup support to team members when required to ensure smooth business operations.
• Perform other duties as assigned by management.

Skills

Logistics coordination

Customer service

Microsoft Office

Education

Diploma or Degree in Logistics, Supply Chain Management, Business Administration

Tools

Logistics management systems

Job description

Our client is a global MNC in the logistics and freight forwarding industry, providing transportation services worldwide by road, air, sea and rail.

Working Hours

• Monday – Friday: 8:30am – 5:30pm
• Alternate Saturday: 8:30am – 12:30pm

Location: Changi area

Job Responsibilities

• Manage end-to-end import shipment operations to ensure timely and smooth cargo movement.
• Coordinate with overseas offices, airlines, terminals, transport providers and other service partners to ensure shipments are handled efficiently.
• Monitor shipment status and provide timely updates to customers and relevant stakeholders.
• Coordinate cargo clearance and delivery arrangements.
• Handle customer enquiries and resolve shipment-related issues and complaints promptly.
• Manage shipment exceptions such as cargo discrepancies, damages, delays and special transportation requirements.
• Support the handling of special cargo, including temperature-sensitive and high-value shipments, where required.
• Ensure relevant permits, shipment documentation and customs requirements are properly processed.
• Prepare customer reports, operational updates and performance reports.
• Support billing activities and ensure charges are accurately recorded.
• Coordinate with internal departments to resolve operational, billing and system-related issues.
• Provide backup support to team members when required to ensure smooth business operations.
• Perform other duties as assigned by management.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration or a related discipline preferred.
• Minimum 2 years of relevant experience in freight forwarding, air freight operations, import/export operations or logistics customer service.
• Experience handling key accounts, shipment coordination and billing activities will be an advantage.
• Knowledge of air freight processes, import operations and shipment documentation.
• Experience handling special cargo such as temperature-sensitive or high-value shipments will be an advantage.
• Proficient in Microsoft Office and familiar with logistics or shipment management systems.

We regret that only shortlisted candidates will be notified.

Recruitpedia Pte. Ltd.
EA Licence No.: 19C9682
EA Registration No.: R23115655 (Michelle Yeo Swee Xiang)