OPERATIONS AND SUPPORT EXECUTIVE | POS SYSTEM

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Merchant Operations Administrator to support merchants throughout onboarding and compliance. You will gather and verify documentation, answer merchant inquiries, and work with Compliance and Finance to ensure a smooth process.

You will also maintain merchant records, resolve discrepancies, prepare reports, and handle leasing renewals, with broader administrative support as needed by management.

Qualifications

• Diploma or Degree in Business Administration, Finance, Operations, or a related field.
• Experience in merchant operations, customer service, sales support, administration, banking operations, leasing administration, or compliance support is preferred.

Responsibilities

• Collaborate with Sales Managers to collect and complete onboarding documentation for merchants.
• Review merchant documents for completeness, accuracy, and compliance before submission to Compliance.
• Serve as the main contact for merchants regarding documentation inquiries and guidance.
• Coordinate with Compliance and Finance to support smooth merchant onboarding.
• Maintain accurate merchant records in line with company standards.
• Investigate documentation discrepancies and resolve related issues promptly.
• Prepare merchant reports, operational updates, and administrative documents as required.
• Provide administrative and operational support for day-to-day merchant management.
• Manage merchant leasing contract renewals and follow up with relevant parties.
• Perform ad hoc duties and special projects as assigned by management.

Skills

Merchant operations

Customer service

Sales support

Administration

Banking operations

Leasing administration

Compliance support

Education

Diploma or Degree in Business Administration

Job description

Key Responsibilities:

• Collaborate closely with Sales Managers to support merchants in gathering and completing the required documentation for onboarding and compliance purposes.
• Review and verify merchant documents to ensure completeness, accuracy, and compliance with company policies and regulatory requirements prior to submission to the Compliance team.
• Serve as the primary point of contact for merchants regarding documentation-related enquiries and provide timely support and guidance.
• Coordinate with internal stakeholders, including Compliance and Finance teams, to facilitate a smooth and efficient merchant onboarding process.
• Maintain accurate and up-to-date merchant records and documentation in accordance with company standards.
• Investigate and resolve documentation discrepancies and related operational issues promptly.
• Prepare merchant-related reports, operational updates, and administrative documentation as required.
• Provide administrative and operational support for day-to-day merchant management activities.
• Manage merchant leasing contract renewals and ensure timely follow-up with relevant parties.
• Perform ad hoc duties and special projects as assigned by management.

Requirements

• Diploma or Degree in Business Administration, Finance, Operations, or a related field.
• Prior experience in merchant operations, customer service, sales support, administration, banking operations, leasing administration, or compliance support is preferred.