Merchant Operations Executive | Up to $3.5K | Mon-Fri

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a detail‑oriented professional to support merchants with onboarding and compliance documentation. You will collaborate with Sales Managers, review documents for completeness and accuracy, and act as the primary point of contact for merchants on documentation inquiries.

Key responsibilities include coordinating with Compliance and Finance, maintaining merchant records, resolving discrepancies promptly, and preparing reports and

Qualifications

• Diploma or Degree in Business Administration, Finance, Operations, or a related field.
• Prior experience in merchant operations, customer service, sales support, administration, banking operations, leasing administration, or compliance support is preferred.

Responsibilities

• Collaborate with Sales Managers to help merchants gather and complete onboarding and compliance documentation.
• Review and verify merchant documents for completeness, accuracy, and regulatory compliance before submission to Compliance.
• Serve as the primary contact for merchants on documentation inquiries and provide timely guidance.
• Coordinate with Compliance and Finance to facilitate smooth merchant onboarding.
• Maintain accurate merchant records and documentation per company standards.
• Investigate and resolve documentation discrepancies and related issues promptly.
• Prepare merchant reports, operational updates, and administrative documentation as required.
• Provide administrative support for day-to-day merchant management activities.
• Manage merchant leasing contract renewals and ensure timely follow-up.
• Perform ad hoc duties and special projects as assigned by management.

Skills

Merchant operations

Customer service

Documentation

Onboarding compliance

Education

Diploma or Degree in Business Administration, Finance, Operations

Job description

Key Responsibilities:

• Collaborate closely with Sales Managers to support merchants in gathering and completing the required documentation for onboarding and compliance purposes.
• Review and verify merchant documents to ensure completeness, accuracy, and compliance with company policies and regulatory requirements prior to submission to the Compliance team.
• Serve as the primary point of contact for merchants regarding documentation-related enquiries and provide timely support and guidance.
• Coordinate with internal stakeholders, including Compliance and Finance teams, to facilitate a smooth and efficient merchant onboarding process.
• Maintain accurate and up-to-date merchant records and documentation in accordance with company standards.
• Investigate and resolve documentation discrepancies and related operational issues promptly.
• Prepare merchant-related reports, operational updates, and administrative documentation as required.
• Provide administrative and operational support for day-to-day merchant management activities.
• Manage merchant leasing contract renewals and ensure timely follow-up with relevant parties.
• Perform ad hoc duties and special projects as assigned by management.

Requirements

• Diploma or Degree in Business Administration, Finance, Operations, or a related field.
• Prior experience in merchant operations, customer service, sales support, administration, banking operations, leasing administration, or compliance support is preferred.