Merchant Operations and Support Executive

Cubepayment; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Cubepayment in Singapore is seeking a Merchant Operations and Support Executive to streamline onboarding and maintenance of merchant documents. You will collaborate with Sales Managers and Compliance teams to collect, verify, and file documentation, answer queries, and ensure adherence to internal policies and regulatory requirements.

The role also covers contract renewals, reporting, and ad hoc operations tasks to ensure a smooth merchant experience.

Qualifications

• Experience handling merchant documentation and onboarding processes.
• Ability to verify compliance with internal policies and regulatory requirements.
• Strong communication with Sales, Compliance and Finance teams.
• Proactive in resolving documentation discrepancies and issues.

Responsibilities

• Collaborate with Sales Managers to gather onboarding documents.
• Review and verify merchant documents for accuracy and compliance.
• Serve as main point of contact for merchants on documentation queries.
• Maintain merchant records and documentation in systems.
• Assist in merchant-related reports and operational updates.
• Support renewal of Merchant Leasing contracts.
• Provide general administrative support for merchant operations.
• Handle ad hoc tasks as directed by management.

Skills

Documentation management

Merchant onboarding

Regulatory compliance

Stakeholder communication

Tools

CRM

Job description

Merchant Operations and Support Executive

Singapore, Singapore | Posted on 07/30/2026

Collaborate with Sales Managers to assist merchants in gathering and completing

required documentation for onboarding and compliance purposes.

Review and verify all submitted merchant documents to ensure accuracy and compliance

with internal policies and regulatory requirements before submission to the Compliance

Department.

Act as the main point of contact for merchants regarding documentation-related queries

and provide guidance as needed.

Work closely with internal teams, including Compliance and Finance, to ensure a seamless

onboarding experience for merchants.

Maintain and update merchant records and documentation in accordance with company

• Support the resolution of any documentation discrepancies or issues in a timely manner.
  
• Assist in preparing merchant-related reports and operational updates.
  
• Provide administrative support for merchant operations
  
• Handle Merchant Leasing contract renewal
  
• Perform any other duties or ad hoc tasks as assigned by management.