Payment Operations Executive

SG EPAY PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

SG EPAY PTE. LTD. in Singapore is seeking an Operations professional to manage end-to-end merchant onboarding, oversee KYC compliance, monitor daily transactions and coordinate with payment partners and internal teams.

The role requires fluent English and Mandarin, strong coordination and communication skills, and the ability to handle multiple tasks across onboarding, monitoring and account management.

Qualifications

• Diploma or Degree in Business, Finance, Banking or related disciplines.
• 2-5 years of relevant experience in fintech, payment services, banking or financial services operations.
• Experience in merchant onboarding, KYC documentation or transaction monitoring is preferred.
• Strong communication and coordination skills.
• Fluent in both English and Mandarin (written and spoken) is mandatory, as the role requires regular communication with Chinese-speaking merchants and overseas business partners.
• Able to communicate effectively with different internal departments and external stakeholders.
• Strong attention to detail, organisational and problem-solving skills.
• Proactive, responsible and able to manage multiple tasks independently.
• Experience in payment gateways, PSPs or merchant acquiring will be an advantage.

Responsibilities

• Merchant Onboarding: Manage end-to-end merchant onboarding, from initial application to account activation.
• Collect, review and verify merchant information and supporting documents.
• Coordinate KYC requirements and follow up on outstanding documentation.
• Liaise with merchants to ensure a smooth and timely onboarding process.
• Transaction Monitoring: Monitor daily merchant transaction activities and identify unusual transaction patterns.
• Identify suspicious activities, excessive declined transactions and potential operational risks.
• Escalate irregularities to relevant internal teams and payment partners.
• Follow up on transaction alerts and ensure timely resolution.
• Partner & Stakeholder Coordination: Act as the key contact person for payment partners, PSPs, acquiring banks and merchants on operational matters.
• Coordinate with internal teams including Sales, Compliance, Finance and Technical teams.
• Follow up on operational requests, merchant account issues and payment method activation.
• Ensure effective communication and timely follow-up across all stakeholders.
• Merchant Account Management: Maintain accurate merchant profiles and onboarding records.
• Coordinate merchant account updates, payment method applications and activation.
• Provide ongoing operational support to merchants and internal stakeholders.

Skills

Bilingual English-Mandarin

Communication

Stakeholder comms

Multi-tasking

Payment gateways

Education

Diploma or Degree in Business, Finance, Banking or related disciplines

Job description

Job Responsibilities

• Merchant Onboarding

  Manage end-to-end merchant onboarding, from initial application to account activation.

  Collect, review and verify merchant information and supporting documents.

  Coordinate KYC requirements and follow up on outstanding documentation.

  Liaise with merchants to ensure a smooth and timely onboarding process.

• Transaction Monitoring

  Monitor daily merchant transaction activities and identify unusual transaction patterns.

  Identify suspicious activities, excessive declined transactions and potential operational risks.

  Escalate irregularities to relevant internal teams and payment partners.

  Follow up on transaction alerts and ensure timely resolution.

• Partner & Stakeholder Coordination

  Act as the key contact person for payment partners, PSPs, acquiring banks and merchants on operational matters.

  Coordinate with internal teams including Sales, Compliance, Finance and Technical teams.

  Follow up on operational requests, merchant account issues and payment method activation.

  Ensure effective communication and timely follow-up across all stakeholders.

• Merchant Account Management

  Maintain accurate merchant profiles and onboarding records.

  Coordinate merchant account updates, payment method applications and activation.

  Provide ongoing operational support to merchants and internal stakeholders.

Job Requirements

• Diploma or Degree in Business, Finance, Banking or related disciplines.

• 2-5 years of relevant experience in fintech, payment services, banking or financial services operations.

• Experience in merchant onboarding, KYC documentation or transaction monitoring is preferred.

• Strong communication and coordination skills.

• Fluent in both English and Mandarin (written and spoken) is mandatory , as the role requires regular communication with Chinese-speaking merchants and overseas business partners.

• Able to communicate effectively with different internal departments and external stakeholders.

• Strong attention to detail, organisational and problem-solving skills.

• Proactive, responsible and able to manage multiple tasks independently.

• Experience in payment gateways, PSPs or merchant acquiring will be an advantage.