Merchant Operations Executive

EPOS Pte. Ltd.; Singapore; Hybrid; SGD 27,000 - 36,000; Full time

Job summary

EPOS Pte. Ltd. in Singapore is seeking a proactive junior operations/merchant support associate to help with onboarding documentation, setup, and day-to-day inquiries. You will assist in tracking activation progress and maintain accurate data entry across systems.

The role requires clear English communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Fresh graduates with 0–2 years’ experience are welcome to apply.

Qualifications

• Excellent written and verbal English communication.
• Ability to manage multiple tasks across systems.
• Experience in operations, customer support, or payments/POS is a plus.
• Detail-oriented with strong execution and follow-through.
• Comfortable working in a fast-paced environment.
• Fresh graduates or candidates with 0–2 years experience are welcome.

Responsibilities

• Support merchant onboarding (documentation, setup, basic training)
• Handle day-to-day operational tasks and basic merchant inquiries
• Assist in tracking activation status and onboarding progress
• Ensure accurate data entry and system updates
• Follow SOPs to ensure process compliance and consistency
• Escalate issues or delays to senior team members

Skills

English communication

Multitasking

Attention to detail

Fast-paced adaptability

Fresh graduates welcome

Job description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

What You’ll Do

• Support merchant onboarding (documentation, setup, basic training)
• Handle day-to-day operational tasks and basic merchant inquiries
• Assist in tracking activation status and onboarding progress
• Ensure accurate data entry and system updates
• Follow SOPs to ensure process compliance and consistency
• Escalate issues or delays to senior team members

• Good communication skills in English; (Language Proficiency depending on location)
• Basic understanding of operations or customer service processes
• Experience in operations, customer support, or payments/POS is a plus
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented with strong execution and follow-through
• Ability to work in a fast-paced environment

• Fresh graduates or candidates with 0–2 years experience are welcome