Operations and Support Assistant & Executive

GIFTANO PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A fast-growing e-commerce company in Singapore is seeking a Customer Support Intern to join their dynamic operations team. This role involves managing order processing, coordinating deliveries, and ensuring excellent customer service. The ideal candidate is detail-oriented, skilled in communication, and proficient in Excel. Join us to learn valuable skills in a rapidly evolving e-commerce environment and contribute to our mission of enhancing the gifting experience.

Qualifications

• Must have a passion for customer success and solving problems.
• Excellent verbal and written communication skills in English.
• Must have great attention to detail and a positive attitude.

Responsibilities

• Manage the entry and processing of orders.
• Coordinate product delivery to ensure timely deliveries.
• Handle customer enquiries professionally.

Skills

Customer service mindset

Attention to detail

Communication (English)

Multitasking

Excel proficiency

Tools

MS Office

Google Suite

Job description

About Giftano

Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.

Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!

Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.

If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!

Main Tasks

• Support the Operations Coordinator in the day-to-day duties such as:
  • Managing accurate entry and processing of all orders received
  • Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers
  • Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner
• Inventory management:
  • Ensure accuracy in stocktaking
  • Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers
  • Preparation of stock reports for inventory review
• Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell
• Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues>
• Act as the point of contact for escalated issues from our clients as appropriate
• Provide support in any other administrative tasks in other department as required

Requirements

• Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls
• Highly diligent doer, conscientious, punctual and great attention to detail
• A professional disposition and positive attitude
• Excellent command of English both oral and written with customer service skills
• Attentive and always ready to learn from your experienced managers
• Ability to multitask, prioritize and manage time effectively
• Skilled in Excel and MS Office / Google Suite
• Computer savvy and digital native