Position Summary
The Operations Administrator supports the day-to-day operational activities of the organisation, ensuring efficient workflow, timely coordination across departments, and accurate documentation of operational processes. This role requires strong organisational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
Operational Support
- Coordinate daily operational activities, workflow scheduling, and task follow-ups.
- Assist with planning and execution of operational projects and initiatives.
- Monitor and track operational KPIs, deadlines, and service levels.
Administrative Duties
- Manage documentation including reports, logs, purchase requests, and vendor records.
- Prepare meeting agendas, minutes, and follow-up actions.
- Maintain accurate filing systems (digital and physical) to support compliance and audit readiness.
Vendor & Stakeholder Coordination
- Liaise with suppliers, service providers, and internal departments to ensure timely delivery of operational requirements.
- Process quotations, purchase orders, invoices, and service reports.
- Track performance issues, follow up on service discrepancies, and escalate where required.
Data & Reporting
- Compile operational data for management meetings.
- Update systems, dashboards, and trackers to ensure data integrity.
- Support process improvements by identifying inefficiencies and proposing corrective measures.
Documentation & Filing
- Maintain organised digital and physical filing systems for audit and compliance purposes.
- Ensure documents such as forms, reports, and certificates are accurately updated and stored.
Qualifications & Experience
- Diploma or equivalent qualification in Business Administration, Operations Management, or related field.
- Minimum 1 year of administrative or operations support experience preferred.
Skills & Competencies
- Strong organisational and coordination skills.
- High accuracy with documentation and data entry.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint) and basic reporting tools.
- Effective communication and stakeholder-management capabilities.
- Ability to multitask, prioritise, and work independently with minimal supervision.
- Strong problem-solving mindset and attention to detail.