Operation Executive - Student Services | Education - Up to $3.5k (0580)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR consulting firm in Singapore is seeking a candidate to oversee all aspects of student enrolment processes and assist students with their enquiries. Responsibilities include coordinating annual unit planning, managing course registrations, and ensuring effective communication of enrolment information. Candidates should have a diploma or degree, relevant experience in enrolment roles, and familiarity with student management systems. Salary ranges between $3000 - $3,500 per month.

Qualifications

• Diploma or a Bachelor’s degree or equivalent qualification.
• Relevant experience in student enrolment, registration, or related administrative roles.
• Familiarity with student management systems.

Responsibilities

• Oversee and manage all aspects of student enrolment processes.
• Coordinate annual unit planning and maintain an up-to-date course matrix.
• Develop, update, and communicate study plans aligning with course requirements.
• Oversee smooth enrolment and class registration processes.
• Manage student progression and retention.

Job description

Working Time: Monday to Friday, 8.30am – 6pm
Working Location: Haw Par Villa (Nearest MRT)
Salary: $3000 - $3,500

This role is responsible for overseeing and managing all aspects of student enrolment processes and assisting students with their enquiries. This includes annual unit planning, course matrix management, study plan creation, student retention initiatives, enrolment status updates, and managing enrolment variations. The role ensures accurate and efficient enrolment operations in compliance with standards and relevant policies.

Key Responsibilities

Course Planning and Management

• Coordinate annual unit planning and maintain an up-to-date course matrix.
• Ensure timely approval and communication of unit offerings with course providers and regulators (e.g., SkillsFuture Singapore).
• Manage course transitions, new course registrations, and deregistrations.
• Facilitate provision of software and on-campus learning facilities.

Study Plan Creation and Maintenance

• Develop, update, and communicate study plans aligning with course requirements and unit changes.
• Support students with enrolment variations (LOA, Course Withdrawal, Change of Major/Course, CRL applications).
• Ensure study plans reflect approved changes and are communicated timely to students and stakeholders.

Enrolment and Registration Management

• Oversee smooth enrolment and class registration processes, ensuring deadlines and procedures are communicated.
• Monitor prerequisites, failed units, and facilitate re-enrolments.
• Maintain accurate enrolment status in student management systems (e.g., Student One).
• Collaborate with Scheduling Team on class sizes and teacher-student ratios.
• Manage unit withdrawals and enforce relevant policies and deadlines.
• Provide student academic advising and support during orientation and academic sessions.
• Work with related teams (Assessments, Academic Capability) to manage at-risk and terminated students.

Student Progression and Retention

• Manage student progression, including briefings and application processing.
• Monitor retention rates and intervene early for at-risk students in collaboration with Academic Capability teams.

Administration and Reporting

• Provide enrolment reports and updates to stakeholders.
• Maintain detailed records of enrolment and registration activities.
• Ensure clear communication of enrolment information, policies, and timelines.

Other Duties

• Review and improve enrolment and course planning processes.
• Support audit preparations and compliance with regulatory requirements.
• Perform other duties as assigned by the Director of Academic Services.

Requirement

• Diploma or a Bachelor’s degree or equivalent qualification
• Relevant experience in student enrolment, registration, or related administrative roles.
• Familiarity with student management systems.