Onsite IT Support Engineer – Enterprise Endpoints & OT

Randstad NV; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Randstad NV in Singapore seeks an onsite Technical Support Specialist to ensure reliable site-wide technology operations. You will provide hands-on and remote support for enterprise hardware, endpoints, OT, and AV meeting systems.

You will manage incident workflows, device lifecycles, and site deployments while coordinating with global infrastructure teams. A Diploma or Degree in CS/IT is preferred, with 2 years of experience in end-user support.

Qualifications

• Onsite end-user support and desktop engineering experience, ideally in industrial or operational plant environments.
• Hands-on expertise administering Windows endpoints, mobile OS, network connectivity, and peripherals.
• Experience with Microsoft 365, Teams, and ServiceNow for productivity and ticketing.
• Strong diagnostic and customer-service orientation with ability to work with global infrastructure teams.

Responsibilities

• Provide hands-on and remote technical support for enterprise hardware, endpoints, OT, and AV meeting systems.
• Manage incident workflows and service requests to meet target response times.
• Oversee end-to-end device lifecycle tasks including staging, rollout, asset tracking, and audits.
• Support site-level tech deployments, network infrastructure rollouts, and facility maintenance.
• Guide users on best practices and uphold corporate information security standards.

Skills

Desktop Support

End-user support

Site technology operations

Basic network troubleshooting

Education

Diploma or Degree in Computer Science or Information Technology

Associate Degree/Diploma

Tools

Microsoft 365

Teams

ServiceNow

Job description

Randstad NV in Singapore seeks an onsite Technical Support Specialist to ensure reliable site-wide technology operations. You will provide hands-on and remote support for enterprise hardware, endpoints, OT, and AV meeting systems.

You will manage incident workflows, device lifecycles, and site deployments while coordinating with global infrastructure teams. A Diploma or Degree in CS/IT is preferred, with 2 years of experience in end-user support.