Onsite End-User IT Support Specialist

Stefanini North America and APAC; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

The Stefanini Group is seeking a Technology Support Specialist to deliver end-user technology support across workplace environments in Singapore. You will handle hardware issues, incident management, and lifecycle activities to ensure a stable, secure, and efficient end-user experience.

The role requires hands-on troubleshooting, clear communication with users, and the ability to work onsite at client locations.

Qualifications

• Strong hands-on knowledge of end-user technology support across hardware and peripherals.
• Familiarity with enterprise ITSM tools (e.g., ServiceNow).
• Strong problem-solving and communication skills.
• Ability to work effectively in a corporate environment.
• Experience with onsite support and equipment relocations.

Responsibilities

• Provide onsite end-user support during core business hours.
• Troubleshoot hardware and peripheral issues.
• Manage incidents and service requests via ITSM system.
• Document resolutions and maintain knowledge references.
• Diagnose and resolve a range of end-user issues with escalation when required.
• Coordinate with OEM vendors for warranty and repair services.
• Maintain asset and inventory records and support audits.
• Contribute to knowledge documentation and SOPs.

Skills

End-user support

Hardware troubleshooting

Incident management

Documentation

Clear communication

Onsite support

Finance domain knowledge

Tools

ServiceNow

Job description

The Stefanini Group is seeking a Technology Support Specialist to deliver end-user technology support across workplace environments in Singapore. You will handle hardware issues, incident management, and lifecycle activities to ensure a stable, secure, and efficient end-user experience.

The role requires hands-on troubleshooting, clear communication with users, and the ability to work onsite at client locations.