it support engineer (jurong east)

Randstad NV; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Randstad NV in Singapore seeks an onsite Technical Support Specialist to ensure reliable site-wide technology operations. You will provide hands-on and remote support for enterprise hardware, endpoints, OT, and AV meeting systems.

You will manage incident workflows, device lifecycles, and site deployments while coordinating with global infrastructure teams. A Diploma or Degree in CS/IT is preferred, with 2 years of experience in end-user support.

Qualifications

• Onsite end-user support and desktop engineering experience, ideally in industrial or operational plant environments.
• Hands-on expertise administering Windows endpoints, mobile OS, network connectivity, and peripherals.
• Experience with Microsoft 365, Teams, and ServiceNow for productivity and ticketing.
• Strong diagnostic and customer-service orientation with ability to work with global infrastructure teams.

Responsibilities

• Provide hands-on and remote technical support for enterprise hardware, endpoints, OT, and AV meeting systems.
• Manage incident workflows and service requests to meet target response times.
• Oversee end-to-end device lifecycle tasks including staging, rollout, asset tracking, and audits.
• Support site-level tech deployments, network infrastructure rollouts, and facility maintenance.
• Guide users on best practices and uphold corporate information security standards.

Skills

Desktop Support

End-user support

Site technology operations

Basic network troubleshooting

Education

Diploma or Degree in Computer Science or Information Technology

Associate Degree/Diploma

Tools

Microsoft 365

Teams

ServiceNow

Job description

about the company

A leading multinational manufacturing organization with a strong global presence and an established operational hub in Singapore. The company is committed to operational excellence, workplace innovation, and maintaining reliable technology services across its international facilities.

about the job

Step into a key onsite technical support position driving the reliability, governance, and daily performance of site-wide technology operations.

• Deliver hands-on and remote technical support for enterprise hardware, workplace endpoints, operational technology, and audiovisual meeting systems.
• Administer incident workflows and service request tickets through enterprise service management platforms to uphold target response times.
• Manage end-to-end device lifecycle activities including equipment staging, configuration rollouts, asset tracking, and audit reconciliations.
• Support site-level execution for corporate technology deployments, network infrastructure rollouts, and facility maintenance tasks.
• Guide users through technology best practices, onboarding sessions, and corporate information security standards.

skills and experience required

• Proven track record in onsite end-user support, desktop engineering, or site technology operations, ideally within an industrial or operational plant environment.
• Hands‑on technical expertise administering Windows endpoints, mobile operating systems, network connectivity, and peripheral devices.
• Practical working knowledge of enterprise SaaS productivity platforms including the Microsoft 365 suite, Teams collaborative environments, and ServiceNow ticketing systems.
• Strong diagnostic problem‑solving capabilities, service orientation, and the ability to partner effectively with global infrastructure teams.

experience

2 years

skills

Desktop Support, Basic network troubleshooting, end‑user support, site technology operations

qualifications

Diploma or Degree in Computer Science or Information Technology

education

Associate Degree/Diploma