Onsite IT Support Technician – End-User & AV

Marsh; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

Marsh is hiring an Onsite Technical Support specialist in Singapore to maintain end-user computing infrastructure and deliver high‑quality service to colleagues. You will install, configure, troubleshoot desktop hardware and software, and support mobile devices, AV systems and office moves.

The role requires proven desktop IT support experience, strong OS knowledge (Windows/macOS), and familiarity with ITSM/asset management systems.

Qualifications

• Proven experience in desktop IT support or a similar technical support role
• Strong knowledge of Windows and/or Apple operating systems
• Hands-on experience with hardware installation, maintenance and troubleshooting
• Proficiency with IT service management and asset management systems
• Excellent communication and customer service skills
• Ability to work independently and as part of a team, manage multiple priorities and collaborate with regional teams
• Strong organisational and time management skills
• Ability to respond to incidents and manage multiple priorities in a fast-paced environment
• Willingness to learn new technologies and internally developed systems

Responsibilities

• Install, configure, maintain and troubleshoot desktop hardware, printing/scanning/faxing and software across the organisation
• Support mobile device activations and provide assistance with audio-visual hardware and systems where required
• Respond to IT incidents within agreed service levels, record activity accurately and follow up with end users to ensure resolution
• Disconnect, relocate and reconnect desktop technology for individual, team and office-wide moves
• Maintain accurate hardware and software records and support asset management, procurement and documentation tasks
• Assist with infrastructure changes, software releases, business continuity events and other business initiatives
• Support cross-functional service teams, contribute ideas for process improvement and provide exceptional user support

Skills

Desktop IT support

Windows/macOS

End-user hardware

IT service management

Customer service

Teamwork

Time management

Incident response

Continuous learning

Tools

ServiceNow

Remote monitoring tools

Job description

Marsh is hiring an Onsite Technical Support specialist in Singapore to maintain end-user computing infrastructure and deliver high‑quality service to colleagues. You will install, configure, troubleshoot desktop hardware and software, and support mobile devices, AV systems and office moves.

The role requires proven desktop IT support experience, strong OS knowledge (Windows/macOS), and familiarity with ITSM/asset management systems.