Onsite Audiology Service Engineer – Technical Support

SONOVA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading audiological solutions company in Singapore is looking for a Technical Support Specialist to assist Audiologists in delivering quality hearing care. The ideal candidate should have a Diploma or Advance Diploma in Mechanical, Electrical, or Mechatronic Engineering, with customer support experience and proficiency in MS Office and Salesforce. This position is 100% onsite and entails troubleshooting, product quality checks, and liaising with internal teams.

Qualifications

• Diploma or Advance Diploma in a relevant engineering field is essential.
• Prior experience in audiology or related industry preferred.
• Strong local language communication skills are required.

Responsibilities

• Support Audiologists with technical and educational needs.
• Handle troubleshooting queries and manage product-related issues.
• Ensure product quality checks on outgoing hearing instruments.
• Assist with calibration of audiometric equipment.

Skills

Strong communication skills

Customer support experience

Proficient in MS Office

Experience with Salesforce

Experience with SAP

Willingness to learn

Education

Diploma or Advance Diploma in Mechanical, Electrical, Mechatronic Engineering

BSc Degree in Audiology

Job description

A leading audiological solutions company in Singapore is looking for a Technical Support Specialist to assist Audiologists in delivering quality hearing care. The ideal candidate should have a Diploma or Advance Diploma in Mechanical, Electrical, or Mechatronic Engineering, with customer support experience and proficiency in MS Office and Salesforce. This position is 100% onsite and entails troubleshooting, product quality checks, and liaising with internal teams.