Onboarding / Implementation Specialist

HASHMETA AI PTE. LTD.; Singapore; On-site; SGD 43,000 - 54,000; Full time

Benefits offered by this job

Structured onboarding

Clear 30/60/90 day goals

Hands-on AI tools experience

Job summary

Hashmeta AI in Singapore seeks a role to accelerate new small-business customers to first value after signup, by verifying accounts, setting up AI visibility prompts and dashboards, and configuring CRM/CMS features.

You will deliver tutorials and help content, and support onboarding for 1+ year SaaS experience. This is a hands-on position in a fast-growing team.

The role offers a monthly salary range of S$3,840–4,800 with a structured 30/60/90-day plan and clear goals.

Qualifications

• Minimum 1 year in SaaS implementation, onboarding or customer support.
• Comfortable with websites and marketing tools; clear explainer to non-technical users.

Responsibilities

• Verify account, billing and domain details for new customers.
• Set up AI Visibility monitoring prompts and dashboards.
• Configure CRM and CMS features where in scope.
• Deliver tutorials and build help content from common questions.

Skills

SaaS onboarding

Customer support

Marketing tools familiarity

Job description

About Hashmeta AI

Hashmeta AI helps businesses get found, chosen and cited in AI search. Founded in 2023 by the team behind Hashmeta Group, a Singapore digital agency since 2012, we build AI Visibility monitoring, an AI CMS and an AI CRM, and operate industry portals that connect businesses with their buyers. We are building our commercial engine across direct sales, partners, product-led growth and customer success: based in Singapore, working across Southeast Asia.

The role

Get new small-business customers to first value quickly after they sign up.

What you'll do

• Verify account, billing and domain details for new customers
• Set up AI Visibility monitoring prompts and dashboards
• Configure CRM and CMS features where in scope
• Deliver tutorials and build help content from common questions

What you'll bring

• 1+ year in SaaS implementation, onboarding or customer support
• Comfortable with websites and marketing tools; clear explainer to non-technical users

Your first 90 days

• 30 days: learn the products and shadow onboarding calls
• 60 days: own your onboarding queue end to end
• 90 days: meet the activation-time and onboarding-satisfaction targets

What we offer

• Monthly base salary of S$3,840–4,800, based on skills and experience
• Clear 30/60/90-day goals and structured onboarding
• Daily hands-on work with AI tools in a fast-growing team

Hashmeta AI hires on merit and follows the Tripartite Guidelines on Fair Employment Practices.